CAR RENTAL REVIEWS ON HERTZ IN LOS ANGELES

The service was fast, and there were no unexpected fees. We bought the $1 million third-party insurance, which is the second most comprehensive coverage.

Quick deposit refund, excellent service

Did not provide the reserved model and forced an upgrade with additional charges.

They forced us to upgrade the insurance! If you don't buy it, they'll delay the paperwork!

Easy rental and return process, friendly service.

No need to queue. The service attitude is very good.

The Los Angeles LAX location has VIP and regular areas. This was my first time renting from Hertz, and I was in the regular area. I was assisted by an older Caucasian man, which is unusual as most companies have South Asian individuals in customer service roles. The man was chatty and checked my insurance situation, then told me I didn't need to buy any additional insurance. I asked if I needed to wash the car before returning it, and he said 'just leave it dirty.' The car got quite dirty inside and out, and despite washing it twice, I couldn't get it completely clean. They didn't charge me for it afterwards. I was in a hurry to catch my flight when returning the car and miscalculated the fuel amount—it was just at the Full line. I felt a bit embarrassed, but they didn't charge me extra for that either. I would consider using Hertz again in the future.

I booked a Grand Cherokee but they gave me a different car without informing me before pickup. Very disappointing! It felt like a downgrade.

Overall quite satisfied; the pickup and drop-off were very fast. However, I booked a Jeep Cherokee but was given a Nissan X-Trail. Japanese cars are not very sturdy; using snow chains even damaged the rear wheel cover.

I booked a Grand Cherokee, but they gave me a Sonata instead.

The staff were very friendly

The parking and rental locations are very easy to find. I rented the lowest tier Lechi, but it was unavailable later. They upgraded me to a higher tier model. They were really friendly.

Car reserved shouldn't take 30 min to arrive after starting paperwork when they know which car needs to brought up

Very good

The shuttle service to and from the terminal was quick and convenient for pick-up and drop-off.

Aggressively pushing insurance

Efficient

After booking the car, I was told there were no cars available when I went to pick it up. I had to pay for an upgrade myself. It was a bit cheaper, but it still didn't feel very considerate. At the end when returning the car, my fuel was just a little short of full, which cost me an extra $20.

Overall it was okay. It might have been due to our limited English proficiency, but we didn't hear the rental company mention anything about changing cars, so we were a bit confused when picking up the car.

Convenient and fast