BUCHBINDER CAR RENTAL REVIEWS IN GERMANY

We were very satisfied with both the booking process and the car itself. The vehicle was exactly what we ordered and the price was reasonable.

Qeeq is the easy platform for car rental. Highly recommend.

Buchbinder is the worst rental car company in the airport imho. They offered a much lower class car instead of the premium one we reserved. They stated that its actually a better car because its bigger in size. We ended up trying to cancel with a fee. I would never go with them

Been switch car without notice that make very upset.

Recomended

El carro superó mis expectativas

Todo bien

Car was partially ok. Staf at Europcar (who cover Bucbinder) were very unpleasant. Would not like to deal with them again.

Very easy to operate and user friendly

See below

Alles gut

Alles gut

excellent service

excellent service

It's okay.

I wanted to drive a Mercedes Vito but was disappointed. They gave me a bigger 9-seater Ford instead, which had more luggage space. It was acceptable!

It was a great experience!

Overall, it was okay. The car was new, having just over 10,000 kilometers on it. The vehicle was in good condition. However, the customer service insisted on adding insurance when we picked up the car. We initially chose the secondary insurance, but they said German roads are narrow and that even if we didn't hit someone, others might hit us. We had to add an extra €198 for insurance. They also recommended more expensive cars like BMW, even though we repeatedly declined. This was quite uncomfortable. The car pickup process took almost two hours, likely because the rental company is small. It might be considered big in Germany. Returning the car took a long time as well since it was hard to find the return location. Most major rental companies are at the train station, but this company's prices were reasonable. In the US, we never encounter such issues. After landing, rental companies are inside the airport, and you can get the car quickly. Germany's process is slightly more complicated. However, returning the car was quick. After handing over the keys, they checked the car inside and out, including the fuel. It was a fast process. Thumbs up for that.

My friend was driving and accidentally scratched a small part of the car's front right corner. There was no deformation, but the rental company still charged us 870 euros. Even with high labor costs in Europe, 870 euros is exorbitant. The charge should be reasonable; it feels like they took the opportunity to overcharge us.

When I received the car, the office worker told me that the Ford car will delivered instead of the Mercedes and that it had better specifications and said that she upgraded the car category but I was surprised that the car's specifications were much lower than my expectations. It has no rear seat conditioner or rear windows (we could not be open it) and no Rear cameras that now come as standard, but on the other hand the car was new and has good space .

Thank you

Excellent. Car received as expected. We went skiing, needed to be towed in a place out of snow – Buchbinder support was excellent.

Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.

Service staff recommended purchasing unnecessary products

Pretty good

The queue was swift, and I got a new car with only 17 km on it.