HERTZ CAR RENTAL REVIEWS IN SWITZERLAND

Not bad.

Got upgraded to a Volvo XC60 with autopilot functionality, absolutely amazing!

Why add a cross-border fee of 30 francs? Why add an agency fee of 20 francs? I have already paid in full in advance. I hope the platform and the car company will handle these costs.

I book station wagon but given citron . Due to size not fit my luggage I return to them after 1 day even I book 2 days

Easy communication without any sales pitches

When picking up the car, the counter staff told me that the vehicle had no damage or scratches, and any scratch smaller than 2.5 cm would not be recorded. I only checked the body at pick-up and did not pay attention to the wheels and tires. Upon return, the staff claimed there were scratches on the front right wheel and demanded compensation without measuring, simply taking a photo and charging 350 Swiss Francs for repair plus 90 Swiss Francs for labor. I refused to sign, but was told the charge would proceed regardless. I'm disputing this with Hertz customer service. 1. The pick-up staff's guidance was insufficient and potentially misleading regarding scratches under 2.5 cm. 2. The return staff did not measure the length and insisted on the charge. Their latest response is to measure and photograph after the next rental. How can I be sure the damage wasn't caused by the next renter? 3. I cannot ascertain if the damage was pre-existing or caused during my rental. 4. Hertz did not provide specific scratch definitions or compensation terms. There is no official documentation clarifying whether this scratch requires compensation or detailing the cost.

The car provided was indeed smaller than the one reserved, which is a negative point. However, the store and staff were acceptable.

The check in desk was manned by one one person, later by only two. Long queue. More than 35 min waiting.

Great value!

Five stars

I called customer service to see if out of courtesy they can allow to return the car two hours later, and they declined saying that anything above 30 min would be a whole day charge. I suggest to introduce an hourly charge at the time of return. Wouldn't affect their vehicle turn around as they have huge inventory.It would build good will.

Fast pickup

I was told on pickup of the car I would not be able to use a Visa card for the deposit for the car. Only MasterCard was accepted unless I maxed out their insurance which was of no use for me and I was forced to as Visa was the only payment I have on my holiday. The staff directed me incorrectly to the car park to leave the airport with my 60kgs of luggage...... gigantic waste of time starting our trip in Switzerland. The Mazda CX-5 was the only good thing about the experience.

Dans un premier temps l’upgrade proposer était plutôt un « downgrade » avec ce véhicule de type utilitaire . Après le partage de mon sentiment défavorable à ce downgrade, le staff m’a proposer une merveilleuse surprise et un véritable upgrade puisque nous sommes repartie avec une corvette luxueuse et moderne . Pour mon anniversaire ce jour là, l expérience a été fantastique et c’est ce genre de détail et ce staff adorable qui feront que je reprendrai Hertz la prochaine fois . Merci !!

Very good. I'm a regular customer.

Switzerland truly is the pinnacle of human civilization. The entire process was completed in 10 minutes, and the experience was excellent. I booked a 3 series but got a free upgrade to a GLE. Compared to Italy, well...

Excellent, will choose them again next time.

The location comes up as hertz downtown which doesn’t correlate to the actual location

They did a free upgrade which was very kindly.

Very satisfied. Even though our English is not good, they patiently used their phone to translate important points for us. Our credit card couldn't be used at the self-service gas station, and we were worried about returning the car late, so we returned it first. They informed us that their refueling service charges double and gave us a bit more time to refuel ourselves.

Initially, they gave us a large and new Citroën SUV. However, since we had to drive on mountain roads, we requested a smaller car. The store switched it to an Opel for free. The car was in excellent condition, and we were very satisfied.