HERTZ CAR RENTAL REVIEWS IN SWITZERLAND

Everything went smoothly.

Too many people in line

It was an excellent experience. Service was fast and in 10 min I was driving away. I did several rentals from this location and never had a problem.

Very easy to use system and clear messages. No problem at all at the rental point.

The stuff went out of their way to provide the best vehicle.

Attitude was acceptable

The car was upgraded and we had a very nice land rover discovery which was great so 10/10 for customer service.

Overcharging problem: I originally booked an X3, but was told there were no cars available at pick-up. They gave me a 5-series instead and the Hertz staff clearly told me it was cheaper than the X3. However, I was charged an extra 646 Swiss francs.

Hertz at the Swiss airport is a deceitful company. They gave me a good car, but imposed a huge penalty after use. I rented for 2 days, and the rental fee was only around 900 rubles, but the penalty was 5000 rubles for minor, nearly invisible issues, with no standardized comments. They charged my visa directly! Don’t rent a Hertz car in Europe anymore; they are completely deceitful and dishonest!

During the queue, they didn't process orders by sequence but rather recommended other car models and insurance plans. The key issue was that they didn't tell me this small car uses diesel, which almost led to a big mistake.

The X1 I rented didn’t come with a spare tire or a temporary parking warning sign. Aren’t these standard? Asking was useless as they simply don’t provide them.

The front desk was extremely unprofessional and had a bad attitude. We chose a longer Ford Mondeo because we had four pairs of skis for our children's training in the French glaciers. However, we were given a Citroën C4 at the airport, which is 26 cm shorter than the Mondeo. We were worried it wouldn't fit the skis. Although we could fit the skis by laying down one seat, we were two adults and three children, and taking up one seat for the skis meant one of the kids couldn't sit. We asked to change the car model, but the front desk said there were no other options. Calling the rental company's customer service didn’t help either. Hertz just didn't care. The rental company told us to accept it first and prove later if it was a downgraded model. I don't understand why they couldn't confirm it immediately, given the clear documentation the company should have on the vehicles. In any case, Hertz didn't provide the necessary proof, insisted the Citroën and Mondeo were the same class, and refused to change the cars. We spent over two hours dealing with this at the front desk, which was very unpleasant. The staff were indifferent to us as Chinese customers. Eventually, a manager came and told us it was a seven-seater, which resolved the issue. However, earlier on, my husband had asked the staff if it was a seven-seater, and they had said no. This indicates poor professionalism and service.

It is a reliable company

Great experience. Although it wasn't the BMW 5 I reserved, I got a Mercedes E200 4WD wagon, which was in excellent condition.

There were not many people when we went that day.

OK

OK

I booked a BMW Series 3 GT touring edition, and they upgraded me for free to a Volvo V90Cc. They even patiently explained the functions and operations of the car.

Very good

It's hard to rate. I had a lot of luggage, so I specifically rented a Peugeot 3008. Upon arrival, I was told they provided a similar model, a small BMW. The trunk was extremely small. I requested a larger trunk but was told there was no car of the same size available, and I had to pay extra. I ended up paying 150 francs more for a Honda, which was quite disheartening.

No one answered the phone to change the reservation. There was no option to change it online.

Quick pick-up and return, charged a pre-authorization of 199 CHF, and an additional 99 CHF for an extra driver. The second day of renting, driving from Zurich to Milan, my luggage was stolen from the trunk. Overall experience was bad, especially since I had locked the car, but the items were still stolen without breaking the windows. Very puzzled.