Booked a Camry but got a Yaris instead. Hertz said they had no cars left and refused to upgrade to a bigger car, making it hard for us to fit our luggage. Not a great experience.
Booked a Camry but got a Yaris instead. Hertz claimed there were no cars available and refused an upgrade to a bigger car. We almost couldn’t fit our luggage. Bad experience.
Overall satisfied, but the process of picking up the car was extremely slow. I have rented cars in Australia and other places before, but this was the slowest. The entire process took me half an hour. Picking up the car was also slow, the staff member walked out leisurely to find the car, and after a 20-minute wait, he handed me the keys and took me to the car.
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