HERTZ CAR RENTAL REVIEWS IN UNITED ARAB EMIRATES

Arrived late at night, no need to wait in line

Pickup was quick, just mentioned the insurance without pushing it. On the way back, couldn't find a gas station on the highway and returned the car with half a tank. Not sure how much they'll charge.

The car rental company is very good.

We booked a car for couple of week in dubai, the whole process was easy and without any issues. few people told us not to ever drive in dubai as laws are very strict etc but they are every where arnt they? just control your speed and it should be good. the car given was exactly as advertised and it was smooth runner with low mileage. we had to call the support when once when we thought it is leaking water from its coolant and response from the team was good so they sent technician straight away which turned out to be just a water from AC. over all i would recommend Hertz to every one.

great fast booking process and reliable service.

Good car just lacked a bit of kick. Clean and tidy on pick but not full so return was to the same level. Every scratch or dink was noted and car hire explained clearly on pick up. Drop of was timely but very difficult to find.

Details of pick and drop off a little confusing. Hertz also honoured the timeframe so as we collected late we were given a later drop off time which was good.

The staff's service was very poor; it took them half an hour to install the baby seat... very bad. The service attitude at the pick-up location was particularly bad, extremely bad... I will not book Hertz in Dubai again.

The service attitude is great.

Not a long wait, acceptable

Almost no queue, very nice service

Overall service was quite satisfactory

Good service

Great stuff, they upgrade my car category

Amazing app, best prices and coupons ever

Very good

Had an upgrade so the overall experience was very good

Smooth and easy process

When you pick up the car, the inspector quickly glances and asks you to sign. However, at drop-off, they bend down to check every inch, especially the undercarriage, for any scratches. My car was inspected like this; no scratches during my rental period, but the inspector claimed there were scratches upon return and wanted to charge me! Nowhere to argue.

The car pickup process at Dubai airport was chaotic. Someone drove the car over and immediately let us drive off without a proper place to inspect the car thoroughly! As we were about to leave, we suddenly noticed a phone ringing continuously. It turned out to be a work phone left in the car, and they asked us to return it! Such incidents! Bad review!

The counter staff are helpful but the process is quite slow.

Easy to use platform and always great prices.

they cur around 900 DRH from my Credit card becuse there is traffic violation and ii need official documents from traffic police

thanks

Great service attitude, and the car was in excellent condition!

① I rented a Honda Accord but got a small Kia SUV instead, which is not the same class. ② They added a damage insurance fee of around 3000 RMB without informing me. After I refused and discovered it, they required a 6000 RMB deposit, saying it would not be refunded for any damage. After communicating with Zuzuche, they told me I did not need to buy the insurance, and in case of any issues, they would reimburse me after I paid first. ③ When checking the car for scratches, they almost used a magnifying glass.