CAR RENTAL REVIEWS ON SICILY BY CAR IN ROME

The staff member was awesome! Incredibly professional, helpful & friendly. Given that it was incredibly busy and he was on his own.

I was given an upgrade as I had so much luggage

Easy to use. Thanks

The staff behind the counter had told us that she will charge us an additional 100 euros for a second driver. Even though we did not agree as we did not think it mattered how many people drove the car, in any case due to no choice we agreed and took the car. They had taken a deposit of euro 594 from my credit card and mentioned that they will return euro 400 when the car was returned in good condition. However when we returned the car and got a no damage on the car while being returned, they have still only returned euro 229.04 to my credit card instead of euro 400. This is unlawful. They are not picking up the toll free numbers that are listed and we have no way to talk to them. I am very disappointed.

The car rental company didn't recognize the international driver's license provided by Zuzuche, and we were stuck for half an hour. Luckily, I had a notarized translation prepared, but then they said it wasn't recognized because it was from a Hong Kong notary. They claimed that Hong Kong is Hong Kong and mainland China is mainland China, despite the first page of the document clearly stating that the legal effect applies to both. Eventually, after requesting the supervisor and waiting for more than half an hour, I managed to persuade them. This was the most disappointing part of the trip. Zuzuche and the rental company should ensure mutual recognition before confirming orders. Fortunately, I had prepared the notarized document just in case. However, being lectured about the difference between Hong Kong and mainland China in a foreign country was absurd and nauseating.

Pickup process was too slow

Once we’d found the desk there was no queue and we were served immediately. However!! When we dropped the car off we were told we had parked in the wrong place even though it was a Sicily by Car (no. 44) space and we were told to move it to next to the office. We needed to catch our flight and found this unreasonable!! So we left the keys and walked away. Slightly unnecessary demand from the staff member.

Clear pricing and easy to use

The elderly gentleman at the Rome branch provided good service.

After we returned the car it took nearly 1 month to get back our deposit - service was very slow.

Cross lander suv small perfect for taller Australians

They add more insurance while i was reserve with you the super insurance The drop off was terrible i stay more than hour searching for their place

Molto veloce

Comodo e costa poco

Waited forever at the check in counter and the staff was not very friendly

Great booking platform! Super easy and great value.

Car was upgraded, and that was extremely appreciated, however the car was filthy both inside and out.

Good experience

Opel Crossland X を予約したのにFiat 500だったので残念でした。

Très mauvaise expérience on a dû attendre plus de 2h30 avant d’être servi de plus le siège auto que j’avais réservé ne l’était pas on m’a répondu simplement que je pouvais faire sans. Il voulait aussi impérativement de vendre des assurances complémentaires et j’au Du remplir encore des documents car je n’étais pas enregistré chez eux donc une perte de temps inutile car la réservation c’et fait pas votre compagnie. Ensuite de cela après à peine 100km le témoin adblue c’est allumé et je dû le payer de ma poche sans remboursement. De plus il n’y avait pas de produit lave-glace. Franchement une très très mauvaise expérience je ne prendrai plus jamais de véhicule dans leur compagnie.

1) The car while booking said medium SUV. However it was a large size SUV. Parking is sometimes challenging in Italy. Ford Kuga shouldn’t be considered as small or mid size. It is a full sized SUV. 2) The experience with Insurance was BAD. While booking it said the full insurance was covered then while picking up the car I was shown different * that said it doesn’t cover full damage.

Very big queue, very slow staff, got worse car than should get.

Reviewing a rental from 4 years ago is quite a task. The car was hard to find, and the Alfa Romeo I originally booked was replaced with a Citroen C4. Overall, it was decent, but not particularly impressive.

El coche fue un Opel Crossland que superó las expectativas.

La plataforma funciona siempre bien.

Very slow processing, had to fill out a lot of paperwork. Not even half as fast as back home.