EASIRENT CAR RENTAL REVIEWS

Je ne recommanderai pas

South African man very helpful

Good value for money will use again next time .

Low tread on tyres but did the job.

I could not get through on the phone for some time to alert them of the pick up and had to wait around 30 minutes at the airport

Samantha was extremely unprofessional, she swore on numerous occasions and tried to rush the damage paper work, being very lax about it. On return, I had to argue my case for 60 mins that I did not damage the vehicle and again Samantha handled the situation terribly. She refused to look at the vehicle and claimed she did not remember, even though she came up to me before this and tried to pick up our conversation from the last day. Terrible experience and very vindictive.

This particular branch was terrible. Added on £500 in hidden fees. Rude counter staff that talked to you like you was a idiot and wasting there time. Just ripped us off.

The clerk at the counter try to become an insurance specialist and want to sell an insurance coverage: he refuse my insurance proof of 3 pages confirming coverages of all risks but i had to reach my insurance company in Canada to discuss with him and after over one hour of delay he accept to rent the car with my insurance proof but it has bee too hard

Your company is ok on this side

Easy booking, waited a while to be picked up at airport however Brian was very good. Very polite and good fun. Car not ready on collection and had scratches all over it plus a duct taped wing mirror. Very pushy sales pitch to sell insurance excess. Very one tracked into selling products. Otherwise not very engaging at all. Overall car was good, worked out more expensive than estimated. Lots of add ons and small print. Staff just need to relax and explain things without rushing into selling XS protection.

We had a free upgrade which was fantastic. Mamod was excellent, great customer service, very smooth hiring. Will definitely be recommending

Very transparent, easy to book and find information

私は日本から車の予約(小型オートマ車)と保険の加入(AXA)を済ませ、現地店舗(ロンドン•ヒースロー)では、GPS(カーナビゲーション)と追加の運転手代を支払いました。 店舗での契約時にはいくつかの難がありましたが、5泊6日間の間、ほぼ問題なく借りた車を利用することができたので、Easirentに対する評価としては5とさせていただきました。 私の経験から、今後利用される方に対しては契約時に以下の点について注意し、たとえ時間がかかったとしても一つ一つ納得しながら契約をされることを強くお勧めします。 1. 日本から予約していたGPS代と追加の運転手代が、予約時に提示されていた額よりも高く明記されていた。 注意すべきなのは予約時はUS＄表示で、現地店舗では£表示のため一見分かりにくいこと。私はスマホの貨幣単位を変換できる計算機アプリでその場で確認し、予約時の値段と違う旨を伝えたらすぐにその値段に変更されました。 →対応としては予約時の書類をプリントアウトし、値段の箇所にマーカーを引いておく、可能なら事前に現地通貨単位で値段を出しておき、店舗ですぐに提示できるようにしておくと良いと思います。 2. 既述の通り、すでに保険に加入していたにも関わらず、新たな保険への加入を勧められました。スタッフの説明としては、「もう一つ新たに保険に入りませんか」というものではなく、「あなたの保険だと、万が一交通事故や当て逃げ、パンク等が発生した場合、一度自分で損害を保証し、その代金をあとから保険会社に請求しなければならないが、うちの保険に入ればあなたへの請求はなく、直接保険で適応できる、色々な手間を考慮すると、うちの保険は便利ですよ」というものでした。契約時のデポジットの額が1500£と高額なため、一瞬心が揺らぎましたが、2重に保険をかける必要性は全くないと判断し、断りました。 →事前に保険適用の範囲と、万が一保険を利用することになった場合の手続き方法に関してEasyrentcarsのカスタマーサービスに確認をしておくことをお勧めします。私は2回質問をしましたが、両方ともすぐに返事が来ました。 3. 返却時の給油状態に関する項目 選択肢が2つあり、どちらか一方を選ばなければなりません。 1返却時に給油満タンで返却しなかった場合へのデポジット代を支払う。 2返却時に給油を済ませなくても良いように事前に料金を支払う。 これについては、私は店舗でデポジットを請求されること自体理解しておらず、一瞬戸惑いましたが、私の旅行行程では時間的に余裕があったので1を選択しました。 以上が私が契約時に難を感じた項目です。現地へ赴く前に十分な準備を済ませ、納得して現地で契約することが大切でだと思います。実際に現地スタッフは私が納得していない項目について無理に先に進めようとせず、質問した項目については嫌な顔をせず、一つ一つ説明してくれました。 車を利用の際にほぼ問題なく利用できたと書きましたが、問題が２つあり、1つ目は鍵の使い方について説明がなく、何度か防犯アラームが鳴ってしまい困りました。2つ目はこれは証明の方法がないのですが、借りた車のガソリンの表示は満タン表示になっていましたが、ガソリンの減りが著しく速く、その後同じ距離を満タンで走った時の減り具合と比較するともしかしたら表示を変更されている可能性もあるのではと思いました。 今後利用を考えている方は上記の内容を良く検討されてkyださい。少しでもお役に立てれば幸いです。

Simple & cheap!! I was shocked no extra charges for anything! Great ready to book soon again!

Terrible price. Awful booking process. Ridiculous insurance excess process. Great upgrade. Pleasant lad on counter.

We got a larger car than expected. or wanted. Also missing a parcel shelf, which we had to drive 10 miles out of our way to get.

The upgrade car was larger than we wanted, used more petrol, so more expensive for ya.

I was given another car as the Ford Fiesta was in an accident. It would have been helpful to have a manual. It was not made clear that I could bring back the tank empty as I had paid £65.00 upfront. I brought the car back about 90% full but wasn’t offered a refund - just a shrug of the shoulders. Perhaps a cold drinks or tea and coffee machine.

I did use the rental. I paid and waited for the shuttle at midnight in MCO for more than an hour. I saw other rental companies making 3 trips during that window. Gave up and took rental car from the airport. Worst service!!!

The company says all cars are smoke free but mine smelled horribly of smoke. The right rear tire went flat twice during the week and I had to spend time and money filling it with air. The windshield fluid was out.

The car we hired had not been cleaned and wasnt washed from outside. It felt like someone had just returned thecar and then given to us.

I ordered a 7 seater with 4 cases, when we arrived, we couldn’t even get out passengers and cases in the shuttle to the car hire place hence 2 x trips back and forth to the airport. The car did have 7 seats but no other space, I did ask to change the car during the rental period, but was told there were no other cars available. We were pushed to up sell extra insurance and told that our ‘protectmyexcess insurance’ wouldn’t cover bumps on private land (car parks) and given examples to get us to buy the policy, not the worst car hire, but also not the best!

Booking platform was perfect

The car was ok,no problem ,the problem is , i had already paid. (153$ canadian $) June 20 and when i returned the car, i had a other bill of 674$.I know 500$ on this was for the deposit ,but what about the other 174$?. And the women i talked to, said i should go to my bank tu clarify this.

As a first time user of Easirent, we were totally impressed. We prebooked, prepaid online and just went to the counter for the car, a clean, filled car was ready for us. The attendant went around the car and marked any damage off, other companies do not do that. Everyone was pleasant, the price was totally awesome. Shuttle to airport was fast. I give them a 10.

It was very easy to rent online and get coverage. Even tho there was no price drop on our rental we were very pleased... When can you rent a car with ins for $60 for 3.5 days... I will be using it again!