EASIRENT CAR RENTAL REVIEWS

I wish they would explain a little better the after hour drop off I would have not known how it works. Wanted to drop of car in Fort Lauderdale because my flight was canxl but there was a drop of charge so I returned the car was a little inconvenient

Too far from airport, too long waiting, wrong car provided despite instructions at booking, car provided was filthy and almost empty of diesel.

We did not get a full size car, which we paid for. We got a dirty VW pass at, which is not a full size vehicle. Check in process was extremely slow. It definitely could have been Better! I would not recommend this place.

Easirent has not yet refunded the deposit of 2100 euros they charged.

Car was great. Customer service both on the phone and in person apparently flat out lied to me about deposits and insurance. I am currently trying to access my money and have heard nothing

This rental went well. But that day I had to drop off the previous easirent car in Bristol airport and take three buses to Cardiff airport to collect this one.

All good.

Price was great and staff easy on pressure to upgrade.

The car was not cleaned properly. Windshield and back window had so many water spots they were difficult to look out of. Inside of the car was dusty No signage if where to drop the car off Inside office was dirty and trashy

Having never used Heathrow airport before, I found it difficult to find where to catch the bus from to the rental company. A phone call to the office sorted it, but perhaps the bus stop number could be added to the booking instructions. I also found it difficult to locate the offices to drop off the car. However, the car itself was fantastic value for money. I booked a small vehicle but was upgraded free of charge to the next size up due to availability. All staff were very friendly and helpful. I would definitely book with Easirent again. Especially now I know how to find them. :)

Car had a keyless entry with an almost dead battery. No wiper fluid, windshield was filthy on the inside, and a bumper that was hanging on for dear life. We had to wait over a half hour at airport for the shuttle and again a half hour when we returned the car. What rental makes you wait 1/2 hour when you have a flight to catch. Their recording said they pick up every 15 minutes and they only have 1 van, which makes that impossible. They also made us call our insurance to prove we had collision insurance. They should have told us ahead of time if they wanted us to provide this.

Very helpful staff at the counter. Only complaint is that the additional driver charge was expensive (at 10 pounds per day)

Terrible service as they refused to give me the promised 12 passenger van. The staff at the counter said they have the 12 passenger van but reserved for higher up people. And then the manager named Gordon lied and said they don’t have any 12 passenger van. I saw several 12 passenger van in the lot and took picture of it. This is a scam.

Sofa's were untidy as gave wrong impression as they did not reflect the rest of the service by Easirent.

EasyRentCars found car hire at great rate.

I would definitely recommend to a friend and I know who I will use to rent a car next time

Car needed new front tires and was overdue for service

Price protector worked

Had to wait while they cleaned the car after it was delivered to me. Gas tank was nearly empty upon receipt.

I was not previously aware of the 100 mile cap. I also paid extra for a Ford Fiesta type car but was given a very basic Yaris Ayos. The biggest difficulty I had was that the email I received had a link to the google maps location of the drop off/pick up area, when I followed it it didn’t take me back to the drop off place. It took me miles away in the other direction. I then had to pay for the extra mileage. It made the experience very stressful. Also when I tried to refill the car with petrol the dial did not appear as full (despite being full), again I felt really stressed about this. I found the whole experience very difficult and I won’t rent with easirent again

Worst customer service that I have ever experienced in my life.

Surprisingly friendly and efficient, but only once at the location, which was a real pain to get to: shuttle bus to nearby off-airport parking runs only 3 times an hour, which is no good if you're in a hurry.

Worst experience. Booked a 7 seater but got a 9 seater van after waiting for 3.5 hours. Staff was very rude and ask me to take a 9 seater or leave.