EASIRENT CAR RENTAL REVIEWS

The counter staff charged us another £324 when we picked the car up as they said the insurance we had booked from Easyrent was not good enough and they didn’t agree with the rental voucher we produced which stated ‘nil to pay on pickup’!

The models are fundamentally different.

Staff were helpful but there was a long wait for service and for the car to be brought round from storage and handover. The car was good value for money but the interior was dirty and stained.

Lone female picked up late at night in in unmarked car & taken to an industrial estate, then overcharged & given a car I hadn’t booked and told there was nothing else available!

The car a Renault Kaptur was absolutely awful but that's Renaults fault

Excellent no problems

Will make sure I never use them again

My experience was horrendous and cost me a fortune

I left my drivers license at the desk when I picked up my car and later that day they called me to advise they had my license however when I came to return vehicle my license was no where to be found.

Staff and car excellent. Had to take a taxi to collect car. Driver very unhappy with short journey...and made his view clearly known. That was an uncomfortable experience. Stephanie checked me in and was lovely

Easirent offers a first class service. Keep it up!

The mobile app is excellent!

I found the Easirent staff, especially Mizra, to be very helpful and professional. The young man (with dreadlocks) who checked the car when I returned it and who drove the van back to the airport was also exceptionally efficient and pleasant. I would do business with them again.

Easyrentcars.com is my website of choice when renting cars. I turn to them first. I find their rates to be extremely competitive and their customer service is beyond excellent.

As expected. Good service. Will reuse

Car was ok for a family of four, but the service light was on when we collected it and the tyre pressure warning light came on on the last day.

I had gotten third party insurance for the car and explained to easirent that I already had insurance and didn't need it. They still made me put down a sizable deposit which they said would be fully refunded, but then somehow charged me 27 pounds a day because they said I had asked for a reduced deposit. I had questioned the +1,000 pound deposit which they said they would reduce to 150, but then charged me for it. It is in the fine print on the contract after looking back over, but they quick talked me into it at the counter as they rushed me through the sign in process. So just be careful!

Hire better employees, they were so rude and mean.

Staff needs to understand that when checking in a guest they need to stay focused on the guest and not get interrupted from another staff or answer a phone call.

Great inconvenience caused on the collection day.

counter rep. was very pleasant and helpful. made the experience smooth.

will use it again.

First car interior filthy. Had to make new reservation to change pick up time. Agent insisted I needed Sunpass, which I did not $50 charge for nothing. Your deposit is excessive which most can not afford, I rent with many companies, none charge $500 deposit.

Counter staff at Luton, Kingsley and Khalid were extremely helpful, polite and responded to all my queries quickly. Excellent customer service, Dealing with my individual needs. The non counter staff also provided a high level of excellent customer service.

Booking was simple and easy.

VERY slow pick up process, staff tried to limit mileage to 100 miles per day despite car being booked with unlimited mileage. Still waiting for fuel deposit refund.

Excellent!