Although I am satisfied with the customer service to an extent I just wanna make you aware that I rented a nissan versa and were given a dodge caravan, and were told once one becomes available they would call and have me to do a swap out. Of course that never happened. Secondly once I returned the vehicle, the agent grab the agreement number off my paper and finished assisting his customer, while I awaited the shuttle van. But never once walked me around the vehicle to inspect for damages. Thirdly I get a text message this morning informing me that I have went over my rental timeframe asking do I want to extend? When the vehicle was returned on yesterday. They need to upgrade!!!
Staff tried to sell us unnecessary things with persistence, deposit is still not released on my credit card a week after returnal, pick up took a hell lot of time, rather unfriendly staff
“The entire experience was horrendous! The worst car rental experience I’ve ever had!!”
About Easirent:7.0/10
Lone female picked up late at night in in unmarked car & taken to an industrial estate, then overcharged & given a car I hadn’t booked and told there was nothing else available!
Short staffed caused much inconvenience!!!
Took hour and a half to pick us up at the airport then another half hour before actually driving away, could have got a bus to our destination in this time!!
Tried to convince us to take out "extra" insurance as not covered on the one originally sold to us (as usual for hire car companies!!)
Promised a free upgrade for the inconvenience and also extra fuel, Upgrade was the car we probably would have got anyway and we paid over the odds for the fuel as full to empty but still took it back half full so the company profited all round!!
On dropping off our car at the airport, short staffed AGAIN (even though 1 staff serving 1 customer - took an age as the customer was being ripped off as was told there were previous rental issues even though there wasn't) and then asked to take the car to Travelodge and walk in freezing wind from there to the airport.
NOT A GOOD FIRST TIME EXPERIENCE!!!!
“Never again, go to Green Motion if you want budget or pay a little extra to go to hertz, Avis etc”
About Easirent:5.0/10
Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!
Poor service at the desk, no car available on arrival, bit of a comedy, but not guys on the desk fault, not their fault if car is not there, someone above doesn’t manage turnover time and booking well. Shame as great value for money
“Horrific experience. Bottom line - if you don't buy their insurance they charge £375 for damage”
About Easirent:2.0/10
Waited an hour for them to collect me. They gave me a car that was damaged on every panel then charged me £375 for two microscopic marks that they did not record when I picked the car up - scammed me because I did not take their premium insurance at £38 per day. Held me to ransom. Collection took a total of 2.5 hours because their software is faulty and rejects credit cards but takes them on another machine they have. I could go on......
“I have insurance through state farm and they made me pay an extra $35 per day for no reason.”
About Easirent:8.0/10
When my husband went in to let her know, she ignored him. Horrible customer service!! My Credit card was charged $500 instead of it being simply a hold for the 2 day rental. I'm not disputing through the credit card company. Just horrible
The car that i ordered was not available. i was offered an "upgrade" - pick up track.... poor choice.
poor condition, broken tail light.
got a feeling that the only thing that this company is looking for are ways to make me spend more money (super expensive additional insurance, paiud 100 pounds to rent to kids boosters), etc.
Total scam operation. Was charged £260 for a tiny, barely visible scratch at the end of the rental period (photos attached). Also, a huge deposit was taken on our card at the beginning (£1500), as well as a gas deposit (£95), very surprising. Difficult to find office, chose to walk instead of paying the £3/per person shuttle fee. Office was small, cramped, univiting. Not recommended in anyway.
Shuttle driver told us they were out of cars, and a long line already waiting. Would be at least 1.5 hours before anything would be available. We had 2 small kids in need of a nap, and a short vacation where we didn't to lose an entire day waiting at the airport, so booked with another company and never got a car from them. Lesson learned - if it's too good of a deal, it probably is.
I booked an automatic car. The maanger said that that automatic car had not been in use for a while so better to take manual car. He offered a manual car with sat nav and reversing camera in the same price.Unfortunately that car did not have either of those things - and he fooled me. On my return he was not there and his junior left a note for him to refund of the difference between manual and automatic car - and still waiting for his response.
“Good value for money excellent, friendly and hassle free service”
About Easirent:9.3/10
The car met our expectations. The service at Aberdeen Airport was very friendly, helpful and efficient. The car drop off was very smooth and a fast lift to the airport terminal.
Didn't realise that company not actually based within the airport but that didn't actually matter as we were picked up (and dropped back off) quickly and easily by staff. Aaron was really helpful and process was quick and easy. Returned car early without any problems.
“It is rental company they want to hold my 1500 pounds for 28 days no matter I damage or not.”
About Easirent:2.0/10
Ripped off company first they want to hold 1500 pounds for 28 days. If I not paid less deposit I need to paid the other 27 pounds. That mean total I need to paid 56 pounds`in total. So why do I need to choosing your company. I hired so many cars this is the worst one I never had before. In your company terms I didn't find any word to said we had hold your deposit for up to a months. If I saw it I won't hired from yours. Also I didn't collect the car from the car rental company I think this is not fair to the customer also I will going to trading and standard report this matter. it is not the money is I feel like a fish.
The car had obviously been in a front end accident. The front fascia was cracked, and there was damage on the rear fascia as well. The car had a horrible shake over 60mph, it was unsafe to go faster than 70mph. The tires were also bald and spun very easily despite the vehicle being a Toyota Yaris that had no real power.
Picking the car up took two hours from the time I walked into the office, not including the 30min wait for their shuttle. It was ridiculous and I was pretty upset after two and a half hours of jumping through hoops of them trying to upsell me everything and anything to be given a damaged vehicle.
Overall it was super cheap so I'm not really upset, but I wouldn't recommend renting a car through Easirent to the faint of heart.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
C.Barnes
-
-
-
-
View more >M.Davis
-
-
-
-
View more >V.Schmid
-
-
-
-
View more >N.Allen
-
-
-
-
View more >M.Bushby
-
-
-
-
View more >JWW
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >D.Martin
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >N.Simoes Da Silva Cabral Soare
-
-
-
-
View more >-
-
-
-
View more >C.McGagh
-
-
-
-
View more >n.virani
-
-
-
-
View more >W.Ng
-
-
-
-
View more >A.Finkbeiner
-
-
-
-
View more >Hot Destinations For Easirent
Pay for Car Rentals with Crypto