The car was excellent, both pickup and return were very quick. On the day of return, we encountered a typhoon, and the staff kindly drove us back to our accommodation. Much appreciated!
There was no one at the airport counter on the day of rental. Thanks to the kind help of the Japanese staff from the neighboring brand, I was able to take the bus to the rental company.
“Izu (Atami-Ito-Shuzenji)-Hakone-Tokyo City Center-Narita Airport”
About Nissan:10.0/10
When returning the car at the UDX Center in Tokyo, there was a young man with glasses who, despite the language barrier, was very enthusiastic and helped coordinate everything for us.
Due to the typhoon, the Narita Airport office provided a shuttle bus that took us back to the departure level.
The staff were friendly and helpful and we stumbled along successful with our language issues!
Easy pick up and returned in the eve on Sunday- they were still open!
Very easy.
About QEEQ:10.0/10
Very pleased with Easyrentcars.
Will use again for sure!
Lack of communication between staff. There is no relevant record for the change of car. The instructions for picking up the car are not the same as when returning the car.
The counter staff was very helpful and even though they had limited english proficiency, there were printed instructions with pictures for us to go through. I appreciate that they provide some useful traffic rules which came in very handy for us first time drivers in Tokyo.
Great service, took less than 10 minutes to pick up the car and 5 minutes to return it. They also provided information about gas stations before return, and directions to the return location using maps...
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