NISSAN CAR RENTAL REVIEWS IN JAPAN

The pickup location is a 5-minute walk from the train station. The staff were very friendly and accommodating. We reviewed the documents and filled out the forms quickly before picking up the car. Returning the car was also fast, as they just checked the fuel receipt.

Very satisfied, excellent service

More convenient and more options compared to other rental companies

Convenient and fast.

The staff at the store were very friendly and eager to explain everything. The process was very efficient, and we got the car in less than 15 minutes. The parking lot staff were also very dedicated in teaching us how to set up the navigation system.

Other rental companies have staff to greet customers in the international arrivals hall, but Nissan did not. The rental company staff did not pre-record the car's scratches on the form; they only noted them when the customer pointed them out. It was raining when we picked up the car, and the vehicle was parked outdoors, which made it difficult to inspect the body.

返却がスムーズにでした。

The service is great, the car is super good, clean.

The car rental company lacks warmth and the space is too small.

Condition is okay

Drop off car customer service a bit rude.when ask more questions she will show her face. We were overcharged for the petrol price at the counter. Very disappointed

Exceeded my expectation. Keep it up please.

The service was great. The next day, I visited several other rental shops and upgraded the vehicle.

Friendly people and wesome counter staff.

Slow in processing car pick up

The communication took a bit longer due to language barriers, especially regarding insurance.

The pickup and drop-off locations are very convenient, and the process is fast!

I realised the car was quite small and we were having hard time squeezing in our med size luggage bag. I requested to do an upgrade for a bigger car but was told I can't do that as I already paid for the car I chose during my booking. Was a bit upset as there are 4 of us and 2 are seniors. End up we have to force everything into the car. I wish we are allow to do upgrade on the spot. Or at least show us the car first before we pay for the balance as I was told because I make the full payment therefore I was not allow to do any upgrade. Beside that the customer service was good. They are polite and patiently answer all my enquiries eventhou there was a language barrier. They even make the effort to call a translator and explained to me in english. Thumbs up.

Easy to use and customer service responded efficiently. It's good that they have employees that can speak different languages to serve the customers.

Satisfied, the car rental procedure is simple.

Great service, new models