Basically satisfied. I asked the staff if the Mazda 3 and Mazda 3 Sport were the same category. They said yes, but the pictures looked different. I booked it for the Mazda 3 Sport.
Booked Mazda 3 (compact) but was given Honda Fit (sub compact); a size smaller than what I booked.
About QEEQ:8.0/10
Seems QEEQ not able to support on time change request initially. Now if QEEQ could request compensation for the smaller subcompact car given instead of compact car.
Service of counter staff were very good both at pick-up and drop-off. Car in good condition and we love it.
However, there was some disappoint which we were so surprise about the staff at the airport...
It was the time when we went to wrong drop-off location,as GPS guided us to the airport (where the shuttle bus picked us up to get the rental car). We saw one man with Times sign, he was SLEEPING while waiting for arrival passenger. We didn't want to wake him up but we had to and yes, he DIDN'T WANT TO ANSWER ANY QUESTION. We asked him where we can drop the car off and what he answered us was just pointed his finger to the door, DIDN'T EVEN OPEN HIS EYES. Luckily, we found the place in the next 5 minutes.
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