The pickup location in Gold Coast is not within the airport. You need to call them, and a car will come to pick you up in about 5 minutes. Overall, the experience was good, and after renting the car, they will email you to inquire about your satisfaction.
The service was very satisfying, the car was in great condition, the procedures were simple and quick. The car was ready early and cleaned thoroughly. They even provided free drop-off at the terminal for returning the car in a different city.
The attitude was not good, the staff did not understand Chinese at all. When we called to request a shuttle bus, they told us to take another company's shuttle. After finally finding a shuttle bus, we were told to look for their own, but two shuttles from other companies had already come and gone without seeing theirs. In the end, another company's driver let us get on because we weren't fluent in English and were quite worried, but thankfully their office was right next to ours. The staff didn't understand Chinese at all. We rented a manual car but were not used to it initially, which made the staff very angry. She then asked if we knew how to drive and left. I asked if we could pay extra to upgrade to an automatic car, but she refused and left. If your English is not good, think twice before choosing this company. When returning the car, their attitude was still bad...
Initially, I was told the original car had an accident and was replaced with a smaller car, but they agreed to switch back to the original X-Trail after two days. Everything went as planned without any delays.
The small rental company couldn't provide the reserved car model, had terrible customer service, and getting a refund was a nightmare. If it weren't for my wife being an Australian Chinese who could argue with them, there was no way Zuzuche's customer service could solve the problem. Zuzuche's customer service's English is also terrible.
The rental store is a bit away from Gold Coast Airport, about 2KM. It's not within the airport grounds or nearby, but rather in Tweed Heads. You can call the rental company for a free shuttle service, but their staff only speak English. However, you can contact QEEQ customer service for help to notify the rental company. The shuttle pick-up point is located on the left side outside the Gold Coast Domestic Terminal, towards the International Terminal, near the airport bus (X-BUS) express stop. We had 2 other groups with us going to the rental company. At the store, staff handled the rental procedures, and you need to pay for an electronic tag (for automatic tolls on highways).
The service is quite good, the car is relatively new with just a few thousand kilometers, and is in good condition. Returning the car is also easy, just hand over the keys.
Generally far from the airport, and the pickup location is also quite a distance from the terminal. The service is very average. Especially in Brisbane, there was a female receptionist in her forties or fifties who was very impatient and intentionally spoke quickly. She almost kept our only driver's license translation. After selling us an additional insurance, she gave us a smoky, battered car with limited space. I will definitely not choose Alpha Car Hire again!
I do not recommend this car rental company because their pick-up location is not at the airport. You need to take the company's shuttle to a place several kilometers away to pick up and return the car. Other car rental companies have pick-up and drop-off spots at the airport, which means this one delays your trip by at least 40 minutes. Moreover, the shuttle back to the airport does not leave immediately but waits for more passengers. This caused me to miss my tax refund at the airport, which was really a waste.
The online address is incorrect, making it inconvenient to return the car. Since the pickup was at the airport with a shuttle service, the address wasn't verified. However, the staff were very patient and had a good attitude.
This company is not large, but the staff and vehicle options are very satisfactory and feel like great value. For parents looking to rent a car and need safety seats or boosters, I recommend the Gold Coast branch which offers safety seats for rent at a reasonable price.
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