MELBOURNE AIRPORT CAR RENTAL REVIEWS

Excellent customer service attitude

Overall quite satisfied. Originally the car was a bit small, so we changed it and added 367 dollars.

Very satisfied. As expected from a big company, instructions were clear. I got a free upgrade, and the confirmation message after return was very clear, with no extra fees.

Make sure to confirm the insurance, they often don't recognize third-party purchases.

Very satisfied

The staff were arrogant when I picked up the car. Despite having no customers, three employees made me wait a long time, saying they needed to finish previous orders first. I rented a seven-seater MPV, but they initially tried to give me a five-seater MG at half the rental cost, falsely claiming there were no seven-seaters available. Only after I argued did they reluctantly give me another customer's seven-seater. Their behavior was disgraceful. They were extremely polite to European customers. It took me an hour to get the car, while a European customer who arrived later got his car in 10 minutes. The drop-off process was convenient.

Excellent

Satisfied

Very satisfied

Good

It was okay.

Good

If you miss the pickup time, the store won't contact you. My flight was delayed and the store closed for the day at 5 PM without reaching out for a late pickup option. This left me stranded at the airport and I had to take a taxi and return the next day. Even the next day, they didn't contact me to confirm any details. The car I received was not very clean inside, and some interior parts were damaged, so I had to take photos to avoid future charges. The most disappointing part was that I forgot two down jackets in the car, and after returning the car, the cleaning staff took them and didn't admit it. They were a boss and a dotti down jacket. This company is cheaper compared to others, but since it's not located at the airport, it's inconvenient for pickup and drop-off. Nowadays, there are all kinds of people in Australia, and their behavior varies greatly.

Not bad

Very satisfied; will rent again next time if there's a chance.

The car and the pick up and drop off experience at APEX was perfect. Fast, friendly and no problems.

Very good website that works great. Everything very clear and logical. Will rent cars via QEEQ again. Price always beats the competition from my experience.

Apex is my top choice for car rentals in Australia and New Zealand. The cars are new, the service is excellent, and the vehicle condition is great. I brought my own navigation mount and upgraded to a Staria in Melbourne. We were five people with one 28-inch, one 26-inch, two 24-inch, and one 20-inch luggage, and we had plenty of space. I adapted to driving on the right-hand side within half a day, as I had lived in the UK for a few years. Driving etiquette is very similar to the UK, making it an easy transition.

Very satisfied! It was practically a new car with that new car smell, and it was very clean.

Very satisfied, the information provided was accurate and complete.

Very satisfied