AUCKLAND AIRPORT CAR RENTAL REVIEWS

The airport branch is easy to find by following the signs. The Rental Car signs for picking up and returning cars in the airport parking lot are also very visible. However, when picking up the car, I mentioned that I had already purchased insurance Option Two during the rental, and that I only needed to add a second driver now. I even used my phone to translate that I had already bought insurance Option Two and didn't need any additional coverage, just the second driver. Still, the staff charged me 115.40 NZD.

Very satisfied. Didn't know there was a free shuttle to pick up the car. Reasonable price and good vehicle condition.

The service was relatively slow.

Not bad

Satisfied

satisfied

When we got there, we were persuaded to buy insurance, promising it could be refunded when returning the car. In the end, no refund was given. It's purely deceptive. Absolutely terrible.

Very satisfied

Very satisfied

Extremely satisfied

Excellent

I missed the confirmation reply due to lack of signal, and when the flight was delayed, I couldn't reach the store. Even their internal system personnel couldn't contact them. Later, the staff at the store told me they were off duty and wouldn't answer calls. It was very frustrating. The car was an older model SUV with numerous scratches, which their staff photographed extensively. I feel that international car rental companies with airport locations are more reliable.

Pretty good

Great, the pickup guy was very nice. We wanted to change the driver and there was no extra charge.

Satisfied

The car had damage when we picked it up, and they tried to say we caused it when we returned it. Luckily, we had photos as proof.

Extremely satisfied!

The service attitude was mediocre. There was only one person handling procedures, and another person said he wasn't on duty. He saw me waiting and offered to assist. However, when he saw that I arrived an hour earlier than scheduled and refused to pay an additional 25 SGD, he told me to wait for his colleague to complete the paperwork. Later, the colleague also asked for the extra fee but gave me the car without charging after I insisted on waiting. Nonetheless, he just handed me the keys and I had to find and inspect the car myself. The car condition was poor, so I returned to the office and got a better one. The return process was smooth, and I returned the car an hour early, so it evened out. Haha.

Satisfied

Communication was smooth, the attitude was great, and they were very responsible.