HEATHROW AIRPORT CAR RENTAL REVIEWS

They tried to upsell insurance services. There’s a strict mileage limit, but fortunately the staff was lenient during the car exchange and didn’t charge extra fees.

Very satisfied

Very smooth process. After landing in London, there was a shuttle to take us to the rental location. We received a brand new car, absolutely fantastic. The car was great. Highly recommended.

Excellent

Very bad service, they keep passing the buck instead of solving problems.

Convenient airport pickup, short wait time at the store, and the staff quickly handled the car rental procedures.

The pick-up and drop-off procedures were simple. There's a free shuttle bus from the airport terminal to the car rental office. I had booked a Vauxhall but was given a Peugeot 308 diesel with only 2357 miles on it, basically a new car and in good condition. The staff at the car rental company were very courteous. However, the company should improve by ensuring the car has sufficient AdBlue and by informing customers about the AdBlue warning light. I had never driven a diesel car before and had no idea about AdBlue. After driving over a thousand kilometers, the AdBlue warning light came on, and I didn't know how to refill AdBlue. Consequently, I had to stop by the roadside to check the warning signal and look up its meaning. The car wouldn't start, so I had to call QEEQ and the rental company for roadside assistance. After waiting for more than 3 hours, the rescue vehicle arrived. The technician went to a nearby gas station, bought 10 liters of AdBlue, refilled it, and the car was back to normal. The cost for AdBlue and the assistance fee were covered by the rental company.

The staff was very friendly and kept suggesting an upgrade. You can negotiate prices too. However, the car was too large to drive comfortably in the UK.

The car was in great condition, no upselling.

Generally satisfied

There were additional fees, more than what was shown on the order. The staff said everyone has to pay some sort of location fee. The car was almost brand new, only a thousand kilometers.

Overall experience was great

The service was okay. The return address was incorrect, not sure whose fault that was.

Quick and good service. I paid in full on QEEQ and there were no hidden charges when returning the car. The only downside is that Budget staff do not work on weekends, so I couldn't extend my rental. They gave me a new Nissan, which has full functionality including CarPlay.

If you didn't purchase full insurance from the store, you'll likely be blamed for tire and glass issues when returning the car. When picking up the car, its condition was mediocre with many scratches. I took photos for a long time but didn't get clear pictures of the glass and tires, and was ultimately forced to accept the claim of damage when returning the car.

Very satisfied

Very satisfied

Satisfied, but there was no timer, which resulted in a parking fine.

Highly satisfied

Efficient service, easy pickup and drop-off.