FRANKFURT CAR RENTAL REVIEWS

The overall process was quite smooth. We didn't get the Hyundai we booked, but a Volkswagen instead, which was still okay. The processing was fast. Customer service asked if we wanted to buy insurance, I said we already did, so they didn't push any further. Communication was fairly smooth. At the store, an €800 pre-authorization was charged to our card. Any fines or additional fees during the rental period would be deducted from this amount. However, I'm not sure how long it will take to process. I forgot to ask when returning the car. It would be great if QEEQ could help track the progress. Another incident was after refueling, the steering wheel locked and we couldn't move it, nor could we shift gears. We were scared, thinking the car was broken. The gas station staff couldn't help and told us to contact towing services ourselves. QEEQ customer service also advised us to contact the rental office. Other drivers at the gas station could only tell us what the dashboard indicators meant but didn't know how to fix it. While preparing to call for towing service, I searched for solutions on Xiaohongshu and managed to solve the problem myself. Almost lost a few hundred euros.

The staff at both the pickup and drop-off locations were very friendly.

Arrived at the counter at 7:30, no early pick-up allowed, had to wait until the scheduled time. Normally, they close at 9 PM, but we returned the car early at 8:30 PM the previous night. The inspector was gone, so we were asked to drop the keys in the box. So far, no issues have arisen.

Arrived at the counter at 7:30 AM but was not allowed to pick up the car early; they strictly adhere to the pickup time. Although the office usually closes at 9 PM, we returned the car at 8:30 PM the night before. The inspection staff were not available, so we were told to leave the keys in the box. However, there have been no issues so far.

The car exceed my expectations and I decided to extend for another week and had returned it today. The entire process of registering and picking up the car at the airport was very smooth. Throughly enjoyed having the car even though I had use it to bring me from point A To B . I would have love to take the car for a long trip. The only negative side is when I decided to extend the car for another week , I had someone ( with an Italian accent ) on the other line which I could hardly understand her . Positive side , she tried her very best and was very friendly.

It might have been due to a trade show and the European Championship, but I had to wait in line for 40 minutes. Upgrading to a Tiguan Allspace was indeed more suitable given our number of people and luggage, apart from the higher cost, everything was fine. Adding an extra driver costs an additional 100 Euros.

It might have been because of the exhibition and the Euro Cup, but I had to wait in line for 40 minutes. Based on our group size and luggage, upgrading to a Tiguan Allspace was indeed more suitable. Other than the cost, it was perfect. Adding an additional driver cost an extra 100 euros.

I am satisfied. They resolved the issue quickly!

Highly satisfied

Satisfied, the process was quick with all the necessary documents.

Satisfied and efficient

Very satisfied

Satisfied

Very satisfied!

Satisfied

The staff proactively explained the charges, no need to queue

Satisfied

The rental staff were very polite and had a good service attitude.

Pretty good

Renting and returning the car was convenient, and the car was in good condition!