MUNICH CAR RENTAL REVIEWS

Convenient

Satisfied

Great!

The route was easy to find. The underground parking garage was easy to enter and exit. The car, with 23,000 kilometers, was in pretty good condition. Both picking up and returning the car were very convenient with minimal waiting time. Communication was smooth. Additional cost for the destination in Austria was 30 euros, and adding an extra driver cost 70 euros, which is a bit expensive. Everything else was fine.

Hey with free upgrade

Happy with prices

Car pickup process was efficient with clear instructions.

Satisfied with the quick service

There weren't many people returning cars. The staff told us to park the car as usual and leave the keys inside. We had a flight at seven, so we hurried to the airport around five o'clock. However, the later bill had extra charges, with incorrect mileage and return time.

Pretty good

Very satisfied

Good service

Overall, it was good

Simple procedures

Very satisfied, got an upgrade to an automatic.

Satisfactory

Very satisfied

The car pickup was relatively smooth, but I was inexplicably charged 140.59 euros after returning the car. After multiple communications with customer service, they admitted the rental company made a mistake by charging for late return and vehicle upgrade. As of writing this review, it has been over forty days, and the platform only refunded about 40 euros of the mistakenly charged late return fee a week ago, with the remaining 100 euros still unresolved. Multiple phone calls to customer service have been met with excuses that the responsible after-sales person is in a meeting or has left for the day, and requests to speak with a customer supervisor have been denied. As a consumer, the experience has been extremely poor.

Paid for a Mercedes but got a Ford with 100,000 kilometers. Even though I clearly stated that I bought full insurance through Zuzuche, the counter added personal insurance and some 'other fees,' totaling an extra 471 euros. The counter didn't show the contract, just asked me to sign and said it would be emailed later, which turned out to be a trap! The next day, when I discovered it via email, Zuzuche said it had to be handled on my own, which I understand as they are just a platform with no authority. Since I signed it myself, they completely ignored my emails.

Very satisfied, there was no queue when we rented the car. The receptionist was a male salesman with a ponytail, he was very enthusiastic and efficient. He even helped us drive the car to the door outside the counter. Although he wasn't there when we returned the car, another staff member helped us park the car back in the parking lot. The service throughout was excellent!

This is my first time using OK Rentals, and overall it was a good experience.