The overall experience for both picking up and dropping off this car was quite poor:
When picking up the car, there was a system error at the rental company, and I was initially given a large business vehicle. I had to return to the airport counter to exchange it for the car I reserved, a Subaru Forester. However, they didn’t have a Forester available at the time and gave me a similar Mazda instead (I’m not sure of the specific model). To avoid further delays, I accepted the Mazda, but its interior and luggage space were smaller than the Forester.
When returning the car, I was in a rush to catch a flight and didn’t refuel. Later, I noticed a charge of over 330 AUD for fuel on my credit card, whereas normally refueling would cost only 60 AUD. I filed a complaint with Zuzuche's customer service, and they responded promptly, stating that the rental company would refund the excess charge to my card within 7-10 business days. I’m still waiting to see if this refund will happen on time. Additionally, this drop-off point charges exorbitant airport construction fees!
Very good! The front desk Indian guy was very nice! I just didn't realize they open at 7 AM. My flight was at 8, so I had to ask a friend to return the car. In the rush, we forgot to refuel, and there was a $15 refueling fee plus fuel cost. However, the invoice had all the charges clearly listed. Overall, the experience was very good, and I would rent again. The car was also very new and easy to drive, though this model had issues with CarPlay disconnecting.
The day before, I went to the car rental office to change the pickup time. The female manager I met was very helpful and assisted me in modifying the pickup time. However, the next day when I went to pick up the car, the male clerk proceeded to add full insurance (14 AUD/day, cheaper than QEEQ) without my consent. I repeatedly said I didn't need it, but he insisted on selling it. This was my first time encountering such a situation in Australia after renting cars multiple times. He then gave me a car with some chips on the front windshield. When I pointed them out, he refused to note them down on the pickup form, claiming they were minor issues. Given that he had just added the full insurance without my permission, I no longer trusted him. Fearing I might be charged during the return, I insisted on speaking to the manager on duty and got a brand-new car instead. Throughout the rental process, apart from that male clerk (whose staff name seems to start with 'A', but I couldn’t see clearly), everyone else was great. The car was new and fully equipped. Overall, this is a good car rental company.
Car hire locations (incl. in-airport & off-airport)
Car hire reviews by car hire supplier
Car hire at/near landmarks of Sydney
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
Elizabeth Longfellow
-
-
-
-
View more >Nicholas Anthony
-
-
-
-
View more >Anastasia Max
-
-
-
-
View more >Julius Hughes
-
-
-
-
View more >Debby Dierser
-
-
-
-
View more >Harry Dorothy
-
-
-
-
View more >Booth Whittier
-
-
-
-
View more >Vanessa Lew
-
-
-
-
View more >Octavia Edith
-
-
-
-
View more >Lionel Pope
-
-
-
-
View more >Clarence Yerkes
-
-
-
-
View more >Otis Joe
-
-
-
-
View more >Olivia Jeremiah
-
-
-
-
View more >Lydia Scott
-
-
-
-
View more >Maz
-
-
-
-
View more >Parker Gladstone
-
-
-
-
View more >Page Kitty
-
-
-
-
View more >Virginia Wilson
-
-
-
-
View more >Nicholas Anthony
-
-
-
-
View more >Cornelia Palmer
-
-
-
-
View more >Car hire Brands Ranked In Sydney
Know More about Sydney Car hire
Pay for Car Rentals with Crypto