SYDNEY CAR RENTAL REVIEWS

Overall good, no hassle, no upselling, just a great rental company.

Great service and helpful staff. Not yet heard on any extra charges which is always the decider!

All fine

Great experience overall

Seamless and best deal ever

Great customer service and car condition

Seamless as usual

Very satisfied

Satisfied

Initially booked a Toyota Corolla but was given a Toyota Yaris instead. The Yaris was quite noisy. When picking up the car, the vehicle couldn't connect to the navigation system. The staff tried for a while and then said it was broken. Later, the connection worked intermittently. When involved in an accident, calling the rental company took more than half an hour to reach someone after numerous transfers. After that, there were no instructions given, just asked us to reply via email. Upon returning the car, there was no significant acknowledgment, just a simple 'ok, ok.' Later that day, they charged the maximum authorized amount to the credit card. For a minor collision, they charged the maximum; what if it was a serious collision?

When we went to collect the vehicle, we had to pay for the Insurance, mathew was very helpful .

The overall service was quite good.

Very good

There were not many people in line at the airport, but processing each person took about ten minutes.

The service was quite good. The first time the CarPlay didn't work, I drove back, and the maintenance staff checked it and provided a data cable for me to use. The vehicle is very new, a 2023 model with only 7000 km.

Efficient, convenient and the car was in excellent condition.

A staff member inspected the car for scratches with me and recorded everything, making the pickup process quite fast.

Quite satisfied.

Convenient for pick-up and drop-off. Although the phone for pick-up was always unreachable, when we arrived at the pick-up location, there was a rental car company vehicle waiting for us. It seemed to be dedicated to picking us up, and it left immediately once we showed the rental slip. It appears the company takes great care of each customer.

Not the comments but complimentary for well structure process and hospitality given to us by the staffs, it was impressive

Quick check in/out, car was ready for collection and smooth process

Loved the auto rebook if price changes to a lower one- saved money on that. Always kept upto date with info and timings

It was okay. The front desk staff were very friendly and the process was convenient. However, the passenger door had a dent when returning the car. Fortunately, I had taken pictures beforehand (even though I had full insurance). I suggest the rental company repairs any damage beforehand to avoid affecting customer experience.

Very satisfactory.