ROME CAR RENTAL REVIEWS

Excellent attitude.

Very satisfied

I had scheduled to pick up the car at 2:30 PM, but the car rental company was hard to find. When I finally found it, they said the car wasn't ready and asked us to wait for 30 minutes. Having rented cars overseas for many years, I had never encountered this situation, so I thought it wouldn't take too long and agreed to wait. However, 30 minutes later, the staff member who was supposed to help us was chatting and smoking with his colleague at the entrance. I asked if the car was ready, and he said to wait a bit more, that he didn't know. We had plans to drive 300 kilometers to a popular hotel to catch the sunset, and without the car, we couldn't make it in time. I called the car rental customer service, and they actively tried to help, but the staff was indifferent and said there was nothing he could do. We finally got the car at 5:00 PM, but it wasn't the one we reserved. Instead, we received a large, old, and broken car (the window was broken). Driving on the highway with an open window caused discomfort in my left ear. By the time we reached the hotel, it was already dark. Our first day's itinerary was severely impacted! We missed the best sunset and pool party at a 3000 RMB hotel, causing significant losses and ruining our travel mood! Avoid this company!!!

Satisfied

The service is acceptable.

The service was acceptable.

This is the one we are most satisfied with. The car they provided was great.

Service details

Overall, very satisfied with the service. QEEQ customer support response was quick and professional. The Rome airport branch was easy to locate by following the carrental signs. The car pickup process involved no upselling; the car provided was new with only 7000 kilometers on it. The trunk was much larger than a Golf. The return process was efficient; just had to sign and leave. Paid a €200 deposit on pickup, which has not been refunded yet.

Very satisfied, excellent service from the local car rental company.

El coche quedó algo pequeño

Satisfactory

The deposit hasn't been refunded yet, but I don't expect any issues. The store owner is reasonable.

Satisfied. They upgraded us to a brand new Qashqai (only 13 km driven). The pick-up and drop-off procedures were quick and convenient. We cleaned the car inside and out, and filled it up with gas before returning it. The staff inspected the vehicle and took photos. Everything was OK. Returned the car on the 4th of this month, and today I saw that the credit card pre-authorization for the deposit has been released. Recommended.

The pickup process was very slow, it took two hours to get the car.

Pretty good

Overall good, reasonably priced. No upselling.

Overall good, the only downside is receiving a car with less than a full tank. This happened all three times in Italy.

Car rental is convenient.

Overall, pretty good