CHRISTCHURCH CAR RENTAL REVIEWS

Very convenient to pick up the car at the airport. The car was clean and had a full tank.

Both pickup and drop-off were very convenient, located right inside the airport and easy to find.

Very satisfied, much more streamlined than renting in China, very convenient. You get the key and pick up the car yourself from the parking lot; when returning the car, I happened to meet a staff member who was parking and told me it was Hertz's, so I could just hand over the key without going to the office. Seamless return.

Very satisfied, provided detailed explanations patiently

Negative review. The car was old, and the return process was unclear. Despite showing photos of the fuel level, they insisted it wasn't full. The service was terrible, leading to an argument and resulting in customer injury. A complaint will be filed.

Booked a 2021 model, but got a brand new car.

Quite good

The car was relatively new with only 37,000 kilometers on it, a two-door Corolla. It was easy to drive the whole way, and the lane assist and backup camera were great.

Very satisfied

The process was simple and fast, very satisfied.

Great experience, both for picking up and dropping off the car.

Satisfied

Satisfied

Very satisfied

The store is very easy to find. It seems to be affiliated with Avis. The car was very new and easy to drive.

Extremely satisfied

The car was scheduled for pickup at 11 AM, but I didn't get it until after 12 PM. The staff's attitude was horrible.

The car had only 5000km, it was very new. Pickup and dropoff were both at the airport, which was very convenient. The staff also recommended nearby supermarkets that open after 6pm. The service was excellent.

It's important to take photos of the fuel gauge when picking up and returning the car. The gauge appeared full when I picked up the car, but it wasn't actually full. I realized this after refueling; a full tank would cover over 700 kilometers, but the car could only go 605 kilometers when I picked it up. When returning the car, my tank showed 688 kilometers left, 83 kilometers more than when I picked it up. The rental company claimed I didn’t fill it up and charged me over 60 NZD. Fortunately, I took photos and the rental customer service helped resolve this issue for me. Based on my overall experience in New Zealand, I want to believe the rental company didn't do this intentionally, but their process needs to improve. Everything else was smooth. For Christchurch, you need to wait for their shuttle at the designated airport location. For Dunedin, simply park at the designated spot and return the keys to the counter.

We picked up the car around 6:30 due to our flight. Domestic flights to Christchurch usually land after 6 PM. By the time we cleared customs and got our luggage, it was late. The rental company charged us an extra 45 dollars for picking up the car after their closing time of 6 PM, which I find unreasonable.