CHRISTCHURCH CAR RENTAL REVIEWS

EZU Car Rental is run by Chinese people, and they intentionally extort other Chinese! Their customer service presents a lengthy English contract when customers pick up the car, rushing them to sign it, knowing they don't have time to read it completely. Customers assume the contract is the same as the one from the official car rental website. However, after signing, they don't give the customer a copy of the original contract. When returning the car, they find various reasons to charge high extra fees, like an outrageous cleaning fee of $200, while the official contract states only $20. If the customer refuses, they threaten to cancel the airport drop-off service, forcing customers to catch a taxi to the airport at their own expense. This company lures domestic tourists with low rental prices and then scams them during the drop-off, extorting fellow countrymen. Shameful and despicable! I will publish my experience on Xiaohongshu to warn more fellow travelers about their ugly tactics.

The rental company's translation document provided by the platform was not accepted by the store, saying it lacked certain paperwork. It required complex communication and multiple employees just to get it sorted out. Very confusing. (The Indian staff were unfriendly towards Chinese people)

Absolutely fantastic! Daniel was incredibly helpful, patiently guiding us through any issues we encountered. He even answered all our non-rental-related questions with great patience. It was truly wonderful, and we'll definitely choose YITU Daniel again when we return to New Zealand! The car was brand new, and the experience was amazing!

The car was decent, but the service was terrible. There were some unexpected issues, and we had to return home immediately, so we had to return the car in another location, which cost over 2000 yuan. Additionally, the 20-dollar airport shuttle fee was frustrating. The staff at the rental office were only interested in taking photos and endlessly documenting everything. We needed help with our luggage due to our physical condition, but were ignored. The service attitude was very poor.

It's okay.

Accidents are sometimes unavoidable, but their handling of the incident was very disappointing and showed a complete lack of service awareness. While it is understandable to take back the vehicle after an accident, it's unacceptable to suddenly terminate the remaining 17-day rental and not refund any money, which is an unfair term and behavior. As a car rental service, there is no protection for the customer's interests. This made it extremely difficult to maneuver without a car abroad. There was no reminder at pickup about how the rental company would single-handedly handle any potential accidents.

An unreliable car rental company. Without prior notice, they suddenly required a driving test at the pickup, where failing 5 out of 66 questions means you can't get the car and the rental fee is not refunded. We flew from our home country to Christchurch, exhausted and hungry, arriving at the car rental place at around 4 PM, with the office closing at 6 PM. There was no way we could pass this test in such a short time. Even for a domestic driving test, we need days to study. The company could have at least emailed a few days in advance. The car we got had over 100,000 kilometers on it, with severely worn tires. When we pointed it out, the office claimed the tires were fine. Being unfamiliar with the place, and considering it better than having no car, we reluctantly accepted. When returning the car, there was a small scratch on the door, and repair cost over 3,000 NZD, which is more than 13,000 RMB. Although insurance covered it, it felt like we were being scammed by this rental company.

Very dissatisfied, the overseas office engages in upselling, unclear invoices, and unreasonable charges.

Very satisfied

The car model was too old. On the first day, they gave me a small car that was not the model I had booked. They told me to come the next day to exchange it and even asked if I had refueled it, which was quite annoying. The service was just mediocre; customer service would respond when it came to regular procedures and charges, but when I needed to exchange the car or ask about the car's features like Bluetooth, they ignored my WeChat messages and didn't answer calls. If there are other options, avoid choosing Yes Rental if possible.

I booked Toyota Prius C and got Toyota Yaris which I liked more. Great!

The Price Drop Protector was amazing even though I hadn't got it. Online Booking was easy and QEEQ communication was quick response. Thank you!

Extremely bad, not just bad, extremely terrible!! Do not choose this car rental company at any cost! They set various traps for you and then overcharge you. They specifically source ancient second-hand cars, over 10 years old! This wasn't shown on the booking page at all, and the car rental platform has serious issues for not informing customers about the condition of the cars in advance, misleading consumers.

I booked a sedan but was given a hatchback. If I didn't agree, I would have had to take an old car.

The service attitude was very good.

Car was old and too small. uncomfortable to sit. Not used to driving old style.

値段が安くて少し心配でしたが、スタッフの方も親切で、車の状態もとてもよく、何も問題ありませんでした！ 空港までのピックアップの予約をしなければいけなかったのがわからず、現地で電話をしなければいけないのが大変でした。 現地で使える番号は持っていないし、電話で英語で話すのもハードルが高く、ピックアップ場所や方法の説明がないのが困りました。 それ以外は全て快適でした！

最初に申し込みをしてから、オプションの追加方法などが分かりづらかったです。

The car consumed a lot of fuel. Initially, I planned to return it in Wellington via the ferry, but due to strong winds, the ferry was canceled. I had to return it in the same city, which cost an additional 2500, which is more expensive than the rental itself, utterly outrageous.

The car had a built in GPS which was very handy to have Good staff in store Staff could have walked us to the car and shown us its features and asked if we required any information about the car.

QEEQ.COMのサイトと現地のレンタカーはうまく機能していない ナビはないと言われた、指定した車は貸せないと言われた。ガソリンコストを抑えるためハイブリッドカートヨタプリウスを指定するために、レンタル費用1日1,000円✖️8日を追加で支払った。それは無駄になった。悲しい。現地のスタッフへその連絡が伝わっていなかった。かわりにスタッフは別のメーカーの車を貸すと言ったので諦めるしかなかった。現地のスタッフはサイトの問題と言っていた。

Very satisfied