The service at the Christchurch Airport car rental store was very smooth. Communication using simple language and mobile translation was effortless. After reviewing the rental order, the customer service representative patiently explained the pickup route and provided a booklet on New Zealand traffic regulations.
Overall very good, including the car condition. The only improvement needed is that the store phone is a voice call system that's hard to communicate with. Also, they charged a road usage fee, and my email inquiry to their sales team received no response.
The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.
This is my first time encountering an in-store payment method. There was a discrepancy between the actual payment and the contract amount. The car rental company seemed dissatisfied with QEEQ, but the staff was helpful in resolving the issue. The car was in good condition, which is commendable for a 29-day rental period.
Car hire locations (incl. in-airport & off-airport)
Car hire reviews by car hire supplier
Car hire at/near landmarks of Christchurch
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Kristin Paul
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