Waited in line for over two hours to pick up the car. The staff had a very poor attitude and aggressively pushed additional services like roadside assistance and ETC. The car had only half a tank of gas at pickup, and the final bill was $140 more than expected. This company is not trustworthy, be cautious.
Arrived around 9 AM, there was a long line for pickup and it took forty minutes. Out of the four cities where I rented cars, only this one kept trying to sell me various insurances and GPS, etc.
The car was great, brand new- the only issue was that I had reserved a smaller vehicle since I don't like driving big ones and this was very large - all they had left.
It took a long time at the rental due to the number of people in line and only a few employees at first.
About QEEQ:10.0/10
Everything went smoothely. There were no additional price drops but the price was good to start. The rental company said I had rented as a foreigner and not American and I should be careful in the future. I really don't know what they meant.
The car rental service wasn't great. Make sure to stay alert. Be sure to get a hard copy of the contract when you pick up the car and verify that the final contract matches the car model and license plate number you received. Ask me how I know—tears taught me!
I used to always rent from Budget or Avis, but often had to wait in long lines and the car model was unknown, which isn't very friendly for people who aren't good at driving! The specified model option here is excellent. It was my first time driving an X5, and it felt very smooth.
Waited for two hours, AVIS had only 3-4 counters open. Everyone in the room waited an average of one and a half to two hours. A week ago, my friend also rented here and waited for two hours. AVIS has no intention of speeding up or improving the service. If you want fast service, definitely avoid AVIS at Los Angeles.
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