LOS ANGELES CAR RENTAL REVIEWS

Be sure that you get the car from the same price group, as they don't inform you on that upfront.

Easiest way of car rental process ever!

Convenient pick-up and drop-off.

It was strange; after swiping my credit card, they asked in Chinese for 200 dollars cash. My daughter communicated over the phone and they didn't charge it in the end. I have some doubts...

I was supposed to pick up the rental at 8am. Someone did not show up until 9am, dispite hours of operation posted on the door. Had to pay extra $45 for toll pass which I didn't even use. Van was great though. Shuttle service from the airport was easy.

Easy to book but cannot make any changes after booking.

We had excellent customer service when dealing with lost and found. The cost of having it mailed to us through Fed Ex (the company they use) would have been exorbitant so luckily we knew someone who could pick it up and mail it to us.

Fox needs a better system for checking in and processing contracts. They don't seem to have an express check in for members like their competitors do. It's really frustrating to wait in line for so long and if it weren't for their good prices I would to another agency that's more efficient.

Simple process, enthusiastic service.

The service was excellent. They carefully explained the rental and return procedures, as well as important points for driving in the USA.

Average

Pickup process is a little bit slow and the guy on the counter push me too hard to sell me insurance from them even told him I already got insurance from another company, he keep insist to buy it and explain me how much the California drivers are dangerous and will have a big troubles with my car and future accidents .

The problem with easyrentcars is that the stated vehicle category is actually one category above the vehicle Thrifty delivers

Very friendly staff and easy access to the vehicles

Easy booking process

Car was clean but had an ingrained smell of marijuana that we couldn’t get rid of.

Pricing was excellent.

Everything was excellent except in locating the right shuttle to the offsite shuttle. One had to ask several drivers as there was no clear signage.

LAX is a mess and the pick up locations to get to the hotel where the care rental company is located was a nightmare. There are not enough clear signs where you should wait for the hotel shuttle. You just kind of guess and wave and hope the right shuttle stops for you. Once you get on the shuttle and get to the hotel car metal location everything is great. Frank was helpful.

Booking was easy and simple

Very fast

Quite satisfied

I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!

We had to wait quite a while for pick up for no reason really. The gentleman who served was polite and friendly but the lady was quite rude. There was also 3 drivers I presume who are hertz employees and I felt 2 of them we’re very unprofessional and unpleasant to 1 in front of us. Dropped off out of hours and had no envelope so had to fine pen and paper to write details on and post through.

Highly efficient