LOS ANGELES CAR RENTAL REVIEWS

Very satisfied

Did not pick up the car

The app is easy to use. Although there was a bit of waiting at Dollar, the car pickup process was very fast. I was fortunate to get a Malibu, which was the perfect car for my trip.

The queue was too long. Other rental companies had no customers, but there was still a long line here, and it was very slow.

Avis is overall pretty good. I use it often.

Avis service was good, but I rented a Camry and got a Malibu XL... a fighter jet. On the way to Las Vegas, the warning lights came on and it lost power, felt like the turbo was broken.

First, they insisted I buy insurance, but my order indicated I didn’t need it, which annoyed the staff. I declined the refuel option and they refused to give me a receipt, saying it was fine. In the end, I returned the car with a full tank, and they still charged me $52 for FPO. That's outrageous!

The worst car rental experience. I had already informed the staff that I did not need any insurance, but they still added insurance items without my consent.

The service was excellent. I had a friend picking me up at the airport, so I preferred not to pick up the car there. I was staying in Beverly Hills and asked if it was possible to have the car delivered to my place. They agreed and delivered the car to my doorstep. Returning the car was just as convenient; they picked it up from my home as well. Additionally, I needed a child seat, and the staff bought a brand new child safety seat specifically for me. The service was outstanding.

The car was new, easy to locate, and the return process was convenient. However, when picking up the car, the employee handed over the keys and disappeared. I noticed significant scratches on the car and waited a long time for the employee to return. I requested a note on the condition, but he said it wasn't his job and that photos were already emailed. I had to take a video for my own record. The return process didn't have any issues, and the $200 deposit was refunded today, which made me feel relieved.

Very satisfied!!!

Very satisfied

Good

The car pick-up and return process was relatively smooth. Due to communication issues, despite being informed that full insurance was purchased, additional insurance and other unreasonable fees (such as a toll device that cost over $100 as soon as it was installed) were added at the time of pick-up. After returning home, the post-rental service representative from the rental platform was very responsible and managed to recover most of my losses. It looks like I need to review the rental terms more carefully. This time, having a young man proficient in English with us ironically made us overlook this step. The contract was displayed on a very small screen, and due to fatigue from long-distance travel, we just signed after a brief verbal explanation. This serves as a valuable lesson. Thanks again to the post-rental service staff.

Satisfactory

Not bad!

Not bad!

Good.

When we drove to Palm Springs, we discovered a slow tire leak. We went to the office to exchange cars, and they didn't charge any fees at all. We just got another car.

Had to wait in line for an hour late at night. The additional driver option in the order was missing, and had to resolve it through Zuzuche. The final solution was to pay upfront and get reimbursed after completing the order.