LOS ANGELES CAR RENTAL REVIEWS

車自体のメカニカルな状態は良かったが、内外装が少し汚なかったのが残念でした。 ガソリン満タン貸し/満タン返しの契約でしたが、最初借りた時fuelゲージが8/10くらいになっていて、満タン貸しの状態ではなかったのも残念。

too long wating time

The waiting time was too long. I waited for over an hour before it was my turn.

Very satisfied

Overall satisfied, but the car pickup process was a bit vague—the staff just marked an area on the paper and wasn't very clear. Later, I figured out that I could pick any car from that area. Additionally, leaving the garage at night was particularly slow.

Smooth pick-up

The overall service was quick and efficient, typical American style. No dragging, great job!

The on-site staff overcharges and doesn't inform us about the fees!

Very satisfied. The staff were very friendly, helpful, and patient.

Very satisfied, but the pick-up time was quite long, took about an hour. The staff inquired about our two-day stay in Los Angeles and the general range of our trip, and suggested we rent an electric car. This saved me the trouble of having to refuel (when returning) since my English isn't very good.

Good

Perfect

Maybe because I picked up the car early in the morning, the process was very slow. But fortunately, I wasn't in a hurry.

The car rental company's maintenance should be more diligent. When I got my car, the engine warning light was on, so they replaced it with another one. However, the engine light of the replacement car turned on the next day as well. Therefore, I hope the rental company will be more meticulous with their vehicle maintenance, as this is a safety issue.

Very satisfied

Very satisfied

Overall, quite satisfied.

Satisfied

The car pickup process was very smooth, and the staff were very friendly.

They immediately tried to upsell me to a 7-seater Pathfinder. Initially, I thought it was a free upgrade because the rental car website mentioned this model as part of the same group. Later, they persistently pushed for trailer insurance. Due to language barriers, I ended up paying a $500 upgrade fee. I realized the mistake when I got to the parking lot and went back to resolve it. After complaining to the car rental customer service, they reluctantly canceled the upgrade charges.