They were just fine and the return was particularly efficient
About QEEQ:8.0/10
Yes I had a rebooking but I already had the paperwork with the old booking and booking number ; The counter staff didn’t recognise the old number ( panic)
But I searched my emails and showed the latest booking ( bingo)… Could anything be done to connect the two?
The whole service was excellent and the car was a great size. The pick up and drop off were super smooth and quick and it couldn’t have been better. There were some bumps and scratches on what was a pretty new car, but we photographed any damage and were in the car within 20 minutes of getting to the collection desk. That included check in and walking to the collection point! Well done Alamo!!
About QEEQ:10.0/10
A great app that saved us money, dropped the price before we collected the car, and got us a great deal on any insurances etc. My new favourite App
No problems arrived at desk no queue dealt with straight away no attempt to upsell insurances as we had QEEQ / AXA insurance. They did not have a 12 seater which we had booked but straight away gave us a 15 seater. Good service
About QEEQ:10.0/10
Excellent Third time using QEEQ and no issues with 3 different hire companies. Did not avail of price drop but did change vehicle size and supplier two weeks out and all refunds and changes handled smoothly.
Might be nice day befire travel to get confirmation of booked vehicle availability
Hertz staff were great at the counter. Although a nearly new vehicle, it had very noticeable damage and dents to it which the garage staff said had not been previously recorded. They did offer to change the vehicle.
The car was not clean and damaged.
I tried calling budget many times during my holiday, taking time out of my holiday time holding on the phone and getting no answer to notify them of all damage to the car . Emailed and no response. Received paperwork at drop off to say everything ok, and then on returning home checked my statement to see that I have been charged £211.00
Your help in this matter would be very much appreciated
I returned the car and there was no one to close the contract. They made a mistake and they extended the contract for 20 days and they charged me for that mistake.
I had to call my bank to sort it out.
I will never book a vehicle from them!
Segunda vez que elegimos esta empresa y la misma historia no tienen carros, y hacen que uno deba esperar mucho tiempo por un vehiculo reservado y pagado con anterioridad, Muy mal servicio!
“Good customer service, car functional but not pretty to look at!”
About AVIS:8.0/10
The customer service was excellent at the counter - no hard-selling and a small queue which were things we had previously experienced with other trips. The agent was really helpful and gave advice about the weather and toll pass. The young man who assisted us on the return was lovely too. The car itself was disappointing though, not clean inside, previous customer's paper work was still inside with personal details suggesting the car had not been cleaned, in addition there were food particles in the cup holders. I cleaned everything with anti-septic wipes as we were concerned about covid. There were dents on the driver's door, scrapes on the boot and damage to the bottom of the front and back passenger doors and the trim was hanging off. The car was clearly well used as had 27,000 miles on the clock which is unusually high for a rental car. The car ran well and we had no mechanical problems. We arrived later than expected due to a delay at Heathrow and it was getting dark so we didn't see the condition of the exterior of the car and I was able to clean the interior myself, in addition we had a long drive ahead the next morning which was why we didn't take the car back to change it, if we had stayed locally we probably would have asked to exchange it. It didn't spoil our holiday in any way but we were disappointed with the car's condition
About QEEQ:10.0/10
Booking process was easy and from the reviews we felt confident in QEEQ.COM had we needed assistance.
The car could have done with a wash and the windows were quiet dirty
About QEEQ:10.0/10
When 1st booked you had to use shuttle as terminal pick had a large supplement to pay, nearer the date found cars included terminal pick up with out the large supplement.
la resrva fue por $160.000 y finalmente en el mostrador pagué casi $400.000..
Ya no tenia tiempo para negociar o cambiar de rentarcar
Asi que el precio final lo tienen que ver con el agente del mostrador.. el precio que muestra en la web es solo el básico por día, no tiene incluido tax, peaje, seguro, chofer, etc..
Very short wait at counter, which was great after a long flight. There was no hard sell of add-on insurances or fuel policies. On arriving at the rental garage we couldn't find the keyless ignition fob of our selected car, so Hertz speedily rectified this by finding us another car of a slightly better spec for no extra cost. Return of the car at the end of the rental was painless as well. The return agent was very friendly and made sure we knew about where to return the visitors toll pass on the way back to the airport.
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