1) This was the first time encountering aggressive upselling at Dollar rental. The elderly woman insisted on convincing you to upgrade, constantly bargaining, and said she needed to discuss with her manager if you refused. Essentially, she made it impossible for you to leave without upgrading. The Jeep you wanted wasn't available, so if you didn't upgrade, you'd only get a Kia.
2) The most frustrating part: for every toll payment, an additional charge of $9.99 was applied, even if the toll itself was only $7, they still added $9.99!
3) The upgraded car's oil warning light kept flashing, indicating that the oil was not changed or checked before returning the vehicle previously!
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