Good

There is a free shuttle bus right outside the airport that takes you directly to the rental company. The service is very considerate.

Simple procedures. After exiting the airport, a free shuttle bus takes 5 minutes. All rental companies are in one building, few people, fast car handover, new car condition, very satisfied.

Pickup at San Francisco International Airport took about 30 minutes of waiting in line, which felt a bit long. Service attitude was average. Return at Los Angeles International Airport was very quick and extremely friendly. Despite clearly stating that we did not need the option of purchasing a full tank of gas and returning the car empty, it was still included in the bill. It was only removed after reiterating our preference. We received a Nissan Qashqai instead of the reserved Ford Escape, which was disappointing because we wanted to drive an American car. After using it, the car's condition felt average. The car had over 40,000 miles on it at pickup. The trunk was full of luggage with three people in the car. Given the higher speeds in the US, we didn't expect this car to accelerate quickly. On several-mile-long uphill stretches in the west, even with the gas pedal to the floor, it only reached about 70 mph, which felt weak. On continuous downhill segments, although we slowed down to avoid frequent braking, the brake pads still felt hot, causing noticeable shaking during braking. After driving on flat roads for a while and allowing the wind to cool the brakes, it improved slightly.

I rented a car from Dollar in the USA this time. The only issue was that the pickup location in Las Vegas was a bit hard to find, but everything else was very satisfactory. I originally booked a 5-seater Chevrolet SUV but was given a 7-seater full-size SUV instead, which only had 3000 miles on it and was in excellent condition. Changing the car in San Francisco was also very convenient. The car exchange was at LEVEL 2 at the airport, but the signs weren't very clear and caused a bit of delay. Overall, a 5-star experience! It was a very good car rental experience.

When I rented the car, it was supposed to be a large SUV. I expected to have a suburban or XL Yukon as shown in the pictures. But when I got to the counter, the clerk told me that the car is not any of the two or an equivalent one. she told if I want one them I have to pay an extra $1,600. I had to accept what was offered to me but I was so frustrated because the storage area after seating 7 people will be extremely small. Also after like 20 days from renting the car a message popped out in the dashboard says that the car needs maintenance.

Booking was easy and fast. I have no complaints