Great, smooth car rental

The staff member was a young man who was very patient and communicated in English reasonably well. The pickup location was on the fourth floor of a nearby parking lot, accessible by elevator. The actual parking spot for the vehicle wasn't the one initially indicated, but we eventually found the car by following the sound of the remote unlocking. The car provided was a Volkswagen T-Roc, and the trunk could fit two 24-inch suitcases and one 20-inch suitcase, which exceeded expectations. We did some prior research and purchased full insurance at the store, with a total payment of 515 euros (including a one-way drop-off fee of about 103 euros, an additional driver fee of 10 euros per day totaling 90 euros, and full insurance). Returning the car was quick as well; the staff confirmed no accidents or new damages during inspection, and a signature was all that was required. This highlights the benefit of having full insurance.

Great, I booked a manual car but got an automatic.

Carefully check in absolute details your vehicle conditions upon pickup, as at the return they will look for ANY paint scratch which was not documented. They did find very light scratches made by vegetation on the car which hard to spot and not noted on the original contract, luckily I had pictures of all the car body parts and could show them it was present. I suggest you heavily document the car condition using the same method, they have little leniency on ANY damage

Just great !

The customer service was excellent, though at the airport in Catania where to pick up the car was not at all clear and we ended up waiting over two hours to pick up the car which was a bit of a nightmare.