Charged me for 43gbp because not filling fuel tank. I filled it just car fuel level measure system was broken and showed it incorrectly.
About QEEQ:10.0/10
Reply by Qeeq: Thank you for your comment. We are regret to learn you were charged for fuel even though you already refueled the car before you return it.
Please kindly reply us with your last refuel receipt(showing time and location) so we can contact with our supplier to appeal refund for you.
Thank you for your understanding and help.
We arrived at HERTZ earlier than the scheduled time, and the reserved car model was not available. The staff said they could only offer an electric car or a manual transmission car unless I paid double the order price for an upgrade. I declined and decided to wait. After waiting for nearly 2 hours, another experienced staff member managed to provide me with an SUV one size smaller than what I had reserved. I had booked a small SUV, which was supposed to fit three 24-inch suitcases in the trunk, but they gave me a compact SUV that barely fit two 24-inch suitcases. After placing the luggage, there was barely room for even a large bottle of water in the trunk. Having rented cars internationally five or six times, this was the only time a rental company downgraded my car model. The service at HERTZ Heathrow Airport branch was really disappointing. The car itself was in good condition, quite new, with only a few thousand miles on it.
Never choose this company. Originally booked a car for £1005, but they claimed there were no cars available and switched to a model that cost £1083. Upon returning the car, they unjustly charged an additional £517. They also charged £224 for a small scratch that was already there (I had noted it but didn't take a photo). I've never encountered such a company in all my years renting cars abroad... It's like robbery.
I picked up the car past 10 PM. Fortunately, I checked the car thoroughly and noticed damages that were not in the report. When I reported it to the staff, they just told me to take pictures and did not follow up. I trusted them, but when I returned the car, they tried to charge me for the damages. I showed them the photos and sent an email, but they still wanted me to pay for the repairs. This is unreasonable.
The line at the London airport branch was very slow that day, and the Google navigation was inaccurate, which made me anxious when I couldn't find the drop-off point. Finally, I asked a local taxi driver and found it. The staff was nice, nothing unpleasant happened. It wasn't until my deposit was released today that I felt confident giving a fair review. 4 stars, it's okay.
About QEEQ:10.0/10
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