Horrible car experience, Not where I booked it from

I believe this company purposely charges extra fees. When returning the car, they found a scratch on the windshield in less than half a minute, claiming we caused it. At the time, I didn't have the photos of the car from when we picked it up, so I thought it might have been our fault. Later, we found photos on my wife's phone showing the scratch was already there when we picked up the car. The EZi store clerk in Japan, who found the scratch within 30 seconds, confirmed the photos and assured me we would get a refund, saying they were 100% certain. I confirmed with him multiple times, and he said no additional proof was needed. But now, back in my home country, after waiting the promised five business days, the rental company is denying the refund. I believe they make money off minor damages like these. My advice is to avoid EZi Car Rental or make sure to thoroughly photograph the front and rear windshields. Other damages are usually obvious and don't need as much attention. Don't easily accept charges without evidence, especially for the windshield. Getting a refund is extremely difficult, and they might even go back on their word. However, I have to commend Zuzuche for their responsibility. Always rent through Zuzuche for better protection against such international rental companies' unethical practices.

When returning the car, there was no one in the parking lot to check it. A staff member said someone would check it later, and then I had to rush to catch my flight. My credit card was later charged 35 NZD for a fuel difference. I had refueled the car before returning it and only drove a few kilometers. The rental company charges you without negotiation.

There was no 8-seater vehicle available on the spot, and no shuttle service was provided. Fortunately, after insisting for two hours, the previous renter returned the car early, solving the issue. Overall, not providing alternative solutions was quite unsatisfactory.

Fast and easy process, even on the drop off

Like: Excellent customer service