Disconcerting when you get in the car and the display indicates mechanical work was due.

Car was great. EWR new car rental arrangements aren't the greatest. Only one staff menber was available for Avis & Budget till nearly my chance, so there was more waiting time. Staff service was very proffesional. Great.

Car pick up was very easy, no hassles at all with my QEEQ voucher. Car was bigger model than expected so I got extremely good value for money. My only worry was the car hire desk closed at 10pm on Saturday (why close earlier on a Saturday?) which was cutting it close for my arrival but everything worked out ok.

Booking process was straightforward and very good value. I could not have gotten such a competitive price booking direct with the car hire company. I did not use the price drop protection option, felt I didn't need to since it was already such a good deal!

I have had 2 additional charges added but sadly no information to explain what these are for

The car broke down and the customer service was terrible and in fact the recommendations made by the customer service team were dangerous - they told us to drive it when the vehicle was not in a drivable condition and could have caused a huge incident if driven.

Car reserved was not available. Was charged an extra $153 for an upgrade. Was not happy. Previously if this happened I was not charged the difference (not Budget). Not my problem that reserved car was not available.