Disconcerting when you get in the car and the display indicates mechanical work was due.

We got off the cruise and hopped on a free shuttle straight to the store to pick up the car. The paperwork was super easy, the car looked great and drove really well. Couldn’t be happier.

The vehicle was relatively new, pick-up and drop-off procedures were simple, and the staff was friendly.

Pick-up location was under staffed so the wait was longer than anticipated.

No problems

The staff in the Miami airport branch of Budget were rude and unhelpful. They were dismissive and very confusing. When we asked her for clarification (e.g. about the complex fuel arrangement and insurance) she didn’t explain anything and was constantly talking to a colleague throughout the booking process. Also we stood in line for over an hour which wasn’t ideal. The car (Ford Mustang) was great but was pretty dirty on the inside and clearly hadn’t been cleaned for a while.

Great experience from start to finish. Easy process and good communication. The app is also very handy.