When it all just falls into place

There was clearly an orange car, but they insisted it was dirty. When I went back to take a photo to prove it was clean, they called security through the intercom to stop me. I was already sitting in the car, and they said I could upgrade and switch cars. If the car was sterile, why switch after I’ve already sat in it and then give it to someone else? That's so irresponsible and sloppy.

The car rental experience with Alamo was excellent!

Convenient shuttle service, the process from registration, payment to car pickup was simple. However, the lack of Chinese service slightly reduced the overall quality. I noticed that quite a few Chinese people rent cars, so I suggest that Zuzuche recommend Alamo to set up a Chinese service counter or increase Chinese contracts, which would make it perfect.

All good, but we left a par of kids headset in the Ford we rented in Indianapolis airport and have been in contact via email and phone but the headset has not yet been found.

日本語が通じ、明快・適切な説明を頂きました。車も某カクヤスレンタカーよりも新しく、きれいでした。

車引き渡し時にわかりましたが、追加保険がカバーされておらず、またガソリンも無料ではありませんでした。そのつもりで予約したのですが勘違いでしょうか？