The pick-up point was easy to find. Just take the light rail after exiting airport security. The Asian customer service representative was very friendly.

Car was good.Counter service slow but maybe a lot of people arrived at same time.Pick-up staff were a bit offhand saying help yourself we’re too busy to show you to your car..

All good especially as I had to change pick-up time.Your agent was very helpful.

They were trying to upsell me on everything and the counter guy told me I was taking huge personal responsibilities on everything with me not buying their extra everything insurances when I did end up having lots included which was more than a bit weird.

I was charged more than I was supposed to be. My confirmation said one thing and they charged me $100 more and basically said to bad.

I rented the car based on your promised price of $55.18. When I got to the rental counter, the representative gave me a price of $80.55 for the same reservation I had made through you. I asked why the difference. Her response: taxes. I said taxes were included in the original reservation. When I refused to pay $80.55, she said she had no more cars and I was essentially stuck, just having completed a 24 hour trip, ending in Newark. So I took the car for $80.55 but am going to dispute the difference with my credit card company. When I returned the car and received an itemized receipt, it showed three separate amounts for various things like emergence road service, premium road service, etc. that I had never accepted, or even been asked to accept. The Dollar agent should be fired for her lies.