The service is average, and there is no Chinese support. I showed my U.S. driver's license but was told I had to use my Chinese driver's license, which I didn't understand. The vehicle was in poor condition, with a low mileage but constant strange noises, and a warning light remained on, making me uneasy. There was no service in the car pick-up area, and it took me a long time to find the car, which was inconvenient. I previously rented from Avis, and their service was better than Alamo's in many aspects. Today, I was also charged a $40 fine, of which $13 was Alamo's service fee.

Big company, quite professional.

No me entregaron el auto que solicité, me dieron otro que no fue funcional para mi pero era el unico que había

Todo bien

Only downside was that the shuttle upon arrival took over 30 minutes to pass by and pick us up. But that seemed to be an issue that day and I did get an upgrade.

Really good and I would book again.

Like: Good service
Dislike: nothing