The rented car came with an e-pass, but I didn't activate or use it. I paid the tolls online myself to avoid duplicate charges from the rental company. When I returned the car, I informed the branch about this, but they said it wasn't their concern. After some time, I was still charged for the tolls and the e-pass usage. I contacted the rental service customer support several times to seek their help in resolving this, but it didn't work. Eventually, I had to negotiate with the toll company myself for two months to get a refund.

When I arrived, the car I chose was not available. The price was the same but the car was changed from a Mercedes to a Toyota.

Excellent- helpful counter staff at check-in, and when the car I expected was not there this was sorted out very swiftly and I ended up with a different car, which was (to my eye) a better car all round anyway so no delay and a happy customer. I misunderstood the cost of the advance toll fee coverage at the pick up desk, (the fee for which seems poor value to me) but I was able to delete it later by visiting a different local branch where it was sorted almost instantly. Although I could not effect this over the phone the lack of fuss otherwise over this did impress me and I will likely put Budget at the top of my list for a future hire. Handing the car back was also disarmingly slick and efficient. Incidentally, I returned the car brim-full but nonetheless the fuel gauge showed 'almost-full', nobody quibbled so another brownie point for lack of drama there. All told a better experience than I expected and I suspect that was not just good luck.

QEEQ did a good job- my brother booked a car at the same time directly with a different company and I think I had a better deal- better car, better price, but I won't rub it in!

The man behind the counter was rude on pick up of vehicle and even ruder on return. He questioned the cleanliness of the vehicle on return despite it being unclean on pick up. He had no people skills and his non-verbal communication was negative. If hes not happy in the job then perhaps it's not for him or he should seek supervision from his manager.

Very Happy with service

Excellent