Booking was quick and easy. Assistance whenever I needed it was very quick.

The company's staff are very responsible and helped me promptly when I encountered difficulties.

Everything was good.

Almost everything is good except full insurance recovery process not good at all.

Excellent location in terminal for both pick up and drop off

Straight forward process Great price

Europcar experience was poor to average - the car was great but at pick up it took around 30 minutes per pick up at the service desk - there were three pick ups. Too long since we all had online bookings. And there is nowhere to sit while waiting and waiting. I had reason to call the 1300 Europcar number during the rental to extend the rental and it failed so badly on every count. She kept me on the phone for a long time and then said she couldn't confirm the extension nor how much it would cost but I would get an email to confirm, the email never arrived. Fortunately I managed to find the local number and they were helpful.

Paid for a Range Rover but was given a Toyota Kluger