Very satisfied

We booked a Jeep Cherokee but ended up getting a Chevrolet. Other than that, everything else was great. When we extended the rental for another week, it only took a phone call to arrange it. My English is not very good and the call quality wasn't great, but the representative from Dollar Rental was extremely patient, speaking slowly and repeating themselves until we understood each other. Finally, they informed me that I didn't need to complete any formalities at the Pittsburgh airport, which made me really happy. I'll definitely choose Dollar again next time.

Car booked was a mid size SUV however the car offered was a very small SUV and could fit only 2 suitcases. We were told this was still "Mid Size". Dollars charges for road tolls very high compared to other companies.

Easy booking but should show exactly what is or is not included in the insurance package and what additional fees to expect from rental company.