I really don't understand. Rent for nine days was only 3300 RMB, but they charged me 93 Euros for being one and a half hours late. How is this calculated?! If they charged 366 RMB (47-50 Euros), I could understand, but why 93 Euros? Are they robbing me?

Personnel très moyen par rapport aux obligations de prendre une assurance complémentaire sinon pas de véhicules

Lots of hidden fees (gas, early drop off, large deposit, etc) terrible customer service on day of pick up. The service rep made us so angry we wanted to cancel but then were informed we couldn't without talking to the third party booking service. Not in Bilbao airport and very difficult to locate for return. Only positive thing I can say is the car was in good condition. Still waiting for deposit, though it's only been a few days. Wish I would have read more reviews prior to reserving. Won't book with them again.

Temps d'attente énorme pour récupérer le véhicule (plus de 2H). Malgré le faite de payer 18€ pour un enregistrement rapide. Et là je ne compte pas le temps perdu du voyage en bus pour ce rendre à l'agence de location

Like: Everything was, by far, better than expected. Great service, amazing car and effectiveness.
Dislike: Nothing