Returned the car half a day early in the evening, and the €2000 deposit was refunded the same night. There was some upselling during pickup, but after repeated confirmations, it took about 40 minutes of waiting and discussion to get the car. The car's horsepower was slightly weak; when driving uphill with four adults and one child, the accelerator had to be pressed to the maximum to make it.

Picking up and returning the car took around 5-10 minutes. The service attitude was good, and communication in English was possible.

Lots of hidden fees (gas, early drop off, large deposit, etc) terrible customer service on day of pick up. The service rep made us so angry we wanted to cancel but then were informed we couldn't without talking to the third party booking service. Not in Bilbao airport and very difficult to locate for return. Only positive thing I can say is the car was in good condition. Still waiting for deposit, though it's only been a few days. Wish I would have read more reviews prior to reserving. Won't book with them again.