The car received was significantly different from the one booked. The car was too large, making it unsuitable for driving and parking in Barcelona's city center. The pickup location's parking area was very tight, making it difficult to navigate turns. A 1000 Euro deposit was required at pickup, which was not mentioned during the booking.
Overall service was quite good, and the car's condition was decent. However, Barcelona is more suitable for smaller cars, this one was a bit wide, especially for turning in parking garages.
The deposit from this rental company is extremely high, up to 1200 euros. The staff will recommend buying full insurance for 92 euros to avoid the deposit, but if you refuse, they won't push it. This full insurance seems to be a standard price because later in Tenerife, I rented directly from Hertz and full insurance was also nearly 90 euros.
Additionally, there's a 108-euro deposit for a full tank of gas, which must be charged to the registered driver's credit card and cannot be paid in cash. At that time, my credit card reached its limit, so I had to buy the full insurance. Adding the full insurance purchased on QEEQ, I ended up buying insurance twice.
I booked an Alfa Romeo in Italy but was given a French DS instead. They charged me over 2000 for mandatory insurance and deliberately hid the deposit options. The experience was terrible.
I was charged 29 Euros at the pick-up desk for "Service Charge" as they called it, which is never mentioned in my booking & never happened in any other car rentals as I've been a world traveler for years & frequently renting cars more than taking buses or taxis & I absolutely don't feel right for them to do it to me nor any of their clients unless it's agreed upon prior to any transactions. Easyrentcars should step in a reclaim the funds on behalf. Thanks!
About QEEQ:10.0/10
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