Easy as

Record Go is the worst car rental company I've ever encountered. The service attitude is extremely poor, and they discriminate against Chinese customers! When renting a car, they refused to accept our international driving permit and insisted on us providing a Chinese driving license. We never carry our Chinese driving license abroad; we always bring an internationally notarized and translated driving permit. Other companies accepted it, but they didn't. Because we didn't buy their insurance, they intentionally removed the tow hook cover in the front of the car and claimed we damaged it to make us pay for it. The staff was extremely rude and had no smile or courtesy!

Terrible experience. They gave us a faulty car with a broken battery. We reached Toledo that night and contacted both the rental company and QEEQ for assistance. Their solution was to tow the car away without providing a replacement. We spent days being bounced back and forth between QEEQ and the Spanish rental company. The rental company called and suggested towing the car but refused to refund the rental fee and denied any issues with the vehicle. On the way back to Madrid, the car malfunctioned again, drastically slowing down and eventually becoming undrivable. We were stranded on the highway for half an hour before resuming our journey. The car malfunctioned a second time while driving uphill, causing us to slip back dangerously and nearly get hit by a truck. We had to inch our way back to the rental office. Both QEEQ and the rental company's customer service were unhelpful, blaming us for not checking the car properly at pickup. How can anyone know the condition of the car without being a mechanic? Absurd!

The queue was very long, and they charged extra for traffic violations. This is the first time I've encountered this; other states and countries don't have this charge. It feels like everything is a fee in this declining capitalist country.

I booked a jeep renegade but was given a citroen car. I was very happy with the car but I would not class it as equivalent to the renegade.

Do not hire they have lots of hiding charge i paid £29.90 for 3 days rental and paid 200 euro hiding charges and now trying to get back.