Overall a good experience

I was assisted by a young Black staff member. The service attitude was not very good. I waited in line for about 15 minutes before it was my turn, but the whole process took an hour to complete.

Very close to the airport.

Terrible branch, terrible staff, they don't understand English, overcharged, bad at math, rude communication with rental service customer support, and the issue hasn't been resolved for a month

The staff recommended us to buy insurance, saying that if we did not, we would have to pay a compensation of EUR 1300 in case of an accident. We found it confusing since both parties' English was not perfect. After analyzing, we thought this might be a CDW insurance, which means no compensation would be needed if an accident occurred. Buying this insurance at the counter costs EUR 28 per day, which felt very expensive. Considering our situation, we decided not to purchase it. There were three service personnel at the counter, two were for gold members, and only one was for regular members like us, so it felt slow. We reserved a manual Peugeot 3008 or C4 Picasso or a similar car, but got a manual new model Opel Zafira instead. The car had driven 5000 kilometers at handover, was in excellent condition, diesel-powered, had a large front windscreen, and spacious seats.

The branch offered delayed pick-up and drop-off services, which was great! Returning the car was hassle-free. But contacting them by phone was very difficult. No shuttle service.