Long delay picking up the vehicle. Wanted to use it to take my state driving test, but the first vehicle had no registration document.
Budget told me to go back to the pickup location to have one issued. But they could not do it, so swapped the vehicle (after checking many others to find a legal one). Counter staff were great, the operations and support staff behind them absolutely not.
To top it off, I was then charged because the first car didn't have a full tank when returned! It was not my intention to return the car - this was the only resolution available to the onsite representative. I'm currently waiting for a response to a formal complaint.
About QEEQ:8.0/10
I've asked QeeQ to help resolve the complaint, but as yet this hasn't been resolved. Support has been 'ok' but I have had better experiences in the past.
Reply by Qeeq: Thank you for your review of QEEQ. We apologize for any inconvenience caused. We have escalated your case and will promptly update you on its progress. Thank you for your patience. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
They claimed the reserved model was unavailable and offered a free upgrade to another vehicle. They also said there were only Teslas with no charging stations available. Very poor experience, not recommended. The car had a very unpleasant smell.
The overall service was fine. The only issue was the upselling, where they tried to get you to upgrade to a larger car. This would increase costs, but you can decline.
Excellent- helpful counter staff at check-in, and when the car I expected was not there this was sorted out very swiftly and I ended up with a different car, which was (to my eye) a better car all round anyway so no delay and a happy customer.
I misunderstood the cost of the advance toll fee coverage at the pick up desk, (the fee for which seems poor value to me) but I was able to delete it later by visiting a different local branch where it was sorted almost instantly. Although I could not effect this over the phone the lack of fuss otherwise over this did impress me and I will likely put Budget at the top of my list for a future hire.
Handing the car back was also disarmingly slick and efficient. Incidentally, I returned the car brim-full but nonetheless the fuel gauge showed 'almost-full', nobody quibbled so another brownie point for lack of drama there.
All told a better experience than I expected and I suspect that was not just good luck.
About QEEQ:8.0/10
QEEQ did a good job- my brother booked a car at the same time directly with a different company and I think I had a better deal- better car, better price, but I won't rub it in!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Make sure your vehicle is legal!
Relevant Reviews on Budget in United States
Darlene Leopold
-
-
-
-
View more >Walker Boyle
-
-
-
-
View more >Augus Toby
-
-
-
-
View more >Sabina Michael
-
-
-
-
View more >Bill B
-
-
-
-
View more >