The service quality of Avis staff varies. During this rental experience, the gentleman assisting with car pickup, the lady on the customer service line when the car was damaged, and the gentleman who helped with the car exchange at Marseille Airport all displayed professionalism and a willingness to assist. The most disappointing issue occurred after returning the car and traveling back home, with Avis repeatedly charging unexplained fees despite confirmed billing details at the time of return. Currently, Zuzuche is helping to verify the charges.
Despite all precautions, I was still charged over 1000 euros for insurance without my knowledge. Firstly, they added an additional driver fee of over 300 euros, and upon returning the car, they had me sign and charged me directly, even using the deposit to cover the insurance costs. It was extremely disappointing to be charged an extra 1000 euros for insurance on top of the full coverage I had already purchased. They even switched the car to a French model.
Difficult to locate counter at Marseille airport. Counter staff helpful (spoke English).
More difficult to locate correct drop-off location in Paris.
About QEEQ:10.0/10
Very responsive and helpful.
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