Audi A3 diesel is a good and low km car. However it took over 90 mins to get served and receive the car. Other patrons had the same experience - we were not alone.
Car arrived dirty, damaged and with low oil warning light on. I've never had to add oil for a hire car before. Europcar later tried to blame me for damages to the vehicle, thankfully we took many pics on receipt of the vehicle to prove our innocence.
Customer service at Europcar have been unresponsive to emails throughout the experience.
“A very positive experience which contributed to an excellent holiday.”
About Europcar:7.3/10
Car did exceed expectations but wait to be served was very long. However, counter staff were very pleasant and helpful. Vehicle cleanliness marked low as exterior was very dirty - request for widescreen and windows to be cleaned was dealt with very quickly. it was a new car so very clean inside.
About QEEQ:10.0/10
Very smooth and efficient booking process - and a very competitive price.
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