Excellent

Fast service, good attitude, minimal upselling

The staff informed us that the reserved car only had basic insurance and asked if we needed additional coverage. After we declined, they did not push us further, only reminded us to drive carefully at our own risk. There were few compact cars available, but the small car was very economical, only consuming two fuel bars over two days. A $10 refuel before returning the car was enough to fill it up. Not opting for a full tank return was a wise decision. Upon returning the car to the store, they checked the fuel level and vehicle condition, and told us we were good to go within a minute. Very efficient.

1. Extra insurance was pushed when picking up the car. They said we needed to buy liability insurance for $16 per day. For safety reasons, we added it, but later felt it was unnecessary. 2. They asked us to return the car with an empty tank and charged us over $50, claiming that fuel in NY is expensive. This seemed off since returning with a full tank typically costs around $40. 3. The hotline response was extremely slow. 4. Unhappy with the vehicle: We booked a Grand Cherokee but were given a Buick mid-size SUV. A full-size SUV like the Ford Explorer would have been more appropriate. 5. On the third day, it showed that the oil level was low. 6. On the seventh day, the left rear tire pressure dropped to 15. Contacted the hotline, talked for at least half an hour, they said they'd arrange for a nearby service to replace the car, but we received no follow-up. We ended up changing the spare tire ourselves and spent $20 to check and fix the tire at a gas station. In summary, I've driven in the US three times, and also in Australia, New Zealand, and the UK, and this was the worst service I've experienced.

Simple and convenient, almost no preparation needed for self-service car pickup.

The car rental company's service is very good.