ADDCAR RENTAL CAR RENTAL REVIEWS

A la llegada no estaban, tuvimos que llamar y esperar. La chica no dió ni una, ni sabia el importe de la fianza, intentó cobrarnos, cuando todo estaba pagada. Lo positivo fue que mostrándole la documentación de la reserva la fianza la ajustó a lo establecido y declinó el cobro.

Il a fallu attendre 3 heures avant d’avoir le véhicule que nous avions réservé. L’assurance que nous avions pris au départ n’était pas reconnue par AddCar et il a donc fallu débourser 400$ pour en racheter une sans quoi on ne pouvait pas avoir l’auto que nous avions réservée; horrible expérience !

Modernes Auto mit Automatik, Abstandsmessung und Tempomat. Alles super, total zufrieden, immer wieder

Stressfreie Buchung, alles funktioniert

The staff at the rental agency in Heraklion - Apollo Car Rental - were excellent; friendly and flexible in problem-solving. Also they all had high level language skills not just in English. One felt one ‘was in good hands’.

All worked smoothly.

During return, the staff insist that I must sign a blank form for damage before inspecting the car. It is like signing off a blank cheque without both parties going through checking the car

It was TOYOTA COROLLA. AXA Additional Driving Insurance was not accepted. Insurance on my own car was not accepted although it was accepted at FOX rental company in my previous trip to Las Vegas. Counter staff enforced me to buy their insurance.

Rental price drop more then 2 times during last 24 hours. I don't know how protector work its magic.

We arrived on time at the Casablanca airport car rental service point to pick up our car, but the queue was very long. The first car they gave us was not the correct model; we had reserved an automatic, but they gave us a manual Dacia Logan. We questioned this, and the rental company admitted their mistake and promised to replace it with an automatic. After waiting for some time, they gave us an automatic Skoda, which we then discovered was leaking oil. The rental company took us directly to a repair shop. After inspection, we found that the car was not suitable for long-term use. We had planned to drive directly from Casablanca to Marrakesh, but because of the car issues, we were forced to stay in Casablanca for a night while waiting for a replacement vehicle. The rental company advised us to drive back to a central hotel in Casablanca and promised to deliver a replacement car between 8:30 and 9:00 AM the next day. Early the next morning, we called the rental company, and they claimed that the driver had already left and would arrive before 9:00, though traffic conditions were unclear and there might be slight delays. After 9:00, we repeatedly called the rental company, and they said they had contacted the driver and he was delayed due to traffic but would arrive in a few minutes. Eventually, around 11:00 AM, they delivered an old and dirty car to us. The poor service from the rental company caused us to waste an entire day and we had no choice but to accept the old car to continue our trip. We demand compensation from the rental company for the delay and inconvenience caused by their improper vehicle arrangements, which forced us to alter our entire Morocco itinerary, wasting time and incurring unnecessary costs. We request compensation for the extra hotel night in Casablanca, amounting to MAD 1264.78 (equivalent to USD 127.74), and a discount on the rental fee for the old vehicle provided.

Went great

too long pick up process car had 125000 km and harshly used

The pickup address and all the phone numbers provided by the platform were incorrect. How can customers pick up their cars this way? Zuzuche lacks valid information about the car rental company and cannot provide service for changing cars with other car rental companies in case of emergencies. They just said they sent an email and we have to wait for a reply. As a result, it delayed our schedule by a day.

Everything was ok until the insurance issue that they forced on me regardless of having perfect insurance myself and willing to sign any waiver to accommodate them. At the end I paid large sum in order to be able to drive their car.

I called your agent and he was super nice and did his best to convince the receptionist but unsuccessfully at the end he asked me to pay them what they are asking and get the car then send it to QEEQ for refund which I followed.

The car would be described as adequate for use. It was an older Nissan micra with a few body repairs evident and lacked performance due to an intermittent misfire However, it got us around the island for 10 days. For 78 pounds per day we perhaps expected a little more.

The site provided basic transport.

On the last day, since our flight was early in the morning, the car rental company wasn't open yet. We returned the car to the company and booked a taxi to the airport. I accidentally left my speaker in the car, but after communicating with the rental company, they kindly shipped it back to the UK. The staff were very helpful!

There was no reception desk at the car rental company's airport location, and there were no signs. I had to keep asking for directions. At the exit of Parking Lot 2, there was a person with a POS machine, who seemed to be the only staff member and likely the owner. The car had only six fuel bars at pickup, and after driving five kilometers, one bar was gone. They don't refund any costs even if you return the car nearly full. They promised to refund the deposit in three days, but I waited a week without any result.

Very satisfied

The rental company is not at the airport, but the staff provides shuttle service. The rental and return process is simple, and there is no pressure to buy insurance. Because our companion's suitcase was large, the company immediately gave us a suitable car. Excellent service!

I booked a car twice in Malta, and the car I reserved online was not available, misleading me. The same model of car was too small to fit two pieces of luggage. I had to pay an additional 90 euros to upgrade to a car with a larger trunk. Please ensure that unavailable models are not listed to avoid misleading customers!

A little confusing finding their counter desk outside as they share with another rental company

Qeeq.com does do a price drop but it's still worth checking yourself as you may get a much better car for the same price if you track it too

Satisfied

The car was a Nissan pulsar which I found to be a very good vehicle for Greece .