SHOUQIZUCHE CAR RENTAL REVIEWS IN GERMANY

We rented a Volkswagen station wagon but were given a Golf, which is much smaller.

Couldn't find the pickup location, and later confirmed the car was not delivered to the scheduled pickup point.

Eurocar agent service, slow.

Not bad, service was enthusiastic and attentive.

When I picked up the car from Europcar, there was no one to inspect the car with me, and the counter didn’t mention this. As a result, when I returned after driving for an hour to replace the car, they found new damage, but I had no evidence. This is a lesson learned; I will ensure to inspect the car first in the future.

The overall experience was fantastic

It's okay.

At pickup, the reserved vehicle was not available, only a so-called same class vehicle was provided. However, the trunk space was quite small, so it took time to fit our luggage every time. Additionally, the order didn't have local language documents, making communication difficult. Moreover, there was an extra insurance fee for returning the car in a different location, which was unexplained. Due to time constraints, we had no choice but to accept.

Communication in English was very clear. An international driver's license, local driver's license, credit card, and address and phone number were required. The process was smooth.

At pickup, I couldn't get the car I reserved online. They gave me a more expensive car that was less practical. Everything else was fine. Pickup and drop-off were convenient.

There were two staff members at the store, one German who was on the phone and an Asian standing by. When I spoke in Chinese to my companion to ask the Asian for help, he immediately replied in English to wait a moment and then pretended to check some documents. If he wasn't Chinese, how did he understand my Chinese and respond in English? It seemed like he didn't want to serve Chinese customers, very disappointing. The German staff member explained the contract very quickly. When I said I didn't understand and needed a translator, he got impatient when the translator device couldn't connect online, saying, 'Aren't you supposed to know English?' After explaining once more, he told me to sign with a clear expression of not wanting to repeat himself.

When we arrived at the train station, we couldn't reach the car rental company. The Deutsche Bahn customer service didn't have any record of our reservation. We waited for 20 minutes until an employee from the rental company showed up, but he couldn't speak English. It took us over an hour to get the car, wasting a lot of time. As a result, we missed several attractions. Why would a rental company that can't speak English offer international rental services?

We had a lot of luggage for 4 people, booked a Mercedes E-Class Estate, but were given an Alfa SUV. The luggage didn't fit, so we had to squeeze into the back seats.

1. There was no information indicating an additional airport fee of 21 euros; 2. At the airport, I was informed that I was not old enough to drive the specified model, which contradicts the information in the app; 3. When placing the order, it was mentioned that a phone holder would be provided, but there was none upon picking up the car; 4. The service staff had an accent which made the experience very unpleasant;

Downgraded the car

Customer service was okay during pickup, but not afterwards.

The car rental process by Shouqi Rental Car is completed by Eurocar, which seems to be a large company with many locations.

The counter staff is quite old, their proficiency is poor, and their attitude is very bad.

The service was excellent, and they even allowed us to extend the return time.

The service was decent, and there weren't many people in line.