SHOUQIZUCHE CAR RENTAL REVIEWS IN GERMANY

The rental company's service was generally good. The only downside was that we reserved two booster seats for children but received one booster seat and one five-point harness seat.

We rented a Volkswagen station wagon but were given a Golf, which is much smaller.

Couldn't find the pickup location, and later confirmed the car was not delivered to the scheduled pickup point.

The car rental service was very professional and fast.

Not bad, service was enthusiastic and attentive.

We booked three Volkswagen Golf station wagons. The customer service said there were only two available and kindly upgraded one for free, clearly explaining that there was no extra charge. However, they didn't inform us what the third car was, nor that it was downgraded. It was a small Skoda Fabia! Moreover, the VW and Skoda cars were in different locations. We had to pick up the VW cars ourselves without staff assistance; whereas for the Skoda, the staff handed the keys to my friend and accompanied them to pick up the car. I didn't even see the keys. My friend, who doesn't speak English and is a bit naive, didn't inform me about the Skoda. After seeing the cars together, I felt a bit angry. So, make sure to check what car you are given when picking up!

When I picked up the car from Europcar, there was no one to inspect the car with me, and the counter didn’t mention this. As a result, when I returned after driving for an hour to replace the car, they found new damage, but I had no evidence. This is a lesson learned; I will ensure to inspect the car first in the future.

The overall experience was fantastic

It's okay.

At pickup, the reserved vehicle was not available, only a so-called same class vehicle was provided. However, the trunk space was quite small, so it took time to fit our luggage every time. Additionally, the order didn't have local language documents, making communication difficult. Moreover, there was an extra insurance fee for returning the car in a different location, which was unexplained. Due to time constraints, we had no choice but to accept.

Satisfied

It was relatively quick, not many people.

At pickup, I couldn't get the car I reserved online. They gave me a more expensive car that was less practical. Everything else was fine. Pickup and drop-off were convenient.

There were two staff members at the store, one German who was on the phone and an Asian standing by. When I spoke in Chinese to my companion to ask the Asian for help, he immediately replied in English to wait a moment and then pretended to check some documents. If he wasn't Chinese, how did he understand my Chinese and respond in English? It seemed like he didn't want to serve Chinese customers, very disappointing. The German staff member explained the contract very quickly. When I said I didn't understand and needed a translator, he got impatient when the translator device couldn't connect online, saying, 'Aren't you supposed to know English?' After explaining once more, he told me to sign with a clear expression of not wanting to repeat himself.

The rental company did not inform us about needing to buy highway tickets when crossing borders. If you have no experience, it is easy to get fined without knowing.

1. There was no information indicating an additional airport fee of 21 euros; 2. At the airport, I was informed that I was not old enough to drive the specified model, which contradicts the information in the app; 3. When placing the order, it was mentioned that a phone holder would be provided, but there was none upon picking up the car; 4. The service staff had an accent which made the experience very unpleasant;

Downgraded the car

Customer service was okay during pickup, but not afterwards.

The service was excellent, and they even allowed us to extend the return time.

The service was decent, and there weren't many people in line.